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Offer summary
(Summary generated by AI based on the full job description)
The offer involves technical support for Cloud, CDN, Hosting, AI services. Key requirements include over one year of experience in Technical Support, strong knowledge of TCP/IP, DNS, hardware and software diagnostics, and English proficiency at a B2 level or higher. Responsibilities include handling customer requests, technical diagnostics, and escalation. The position offers remote and hybrid work options plus benefits such as private medical insurance, extra vacation days, and language classes.
Customer Support Specialist (Night Shift)
Company: G-CORE INNOVATIONS SOCIETE A RESPONSABILITE LIMITEE
from: 8 June 2026
to: 8 July 2026
salary not specifiedcontract of employment (full-time)
Salary details
basic salary
Offer parameters
level:mid
working mode:remote
location:Kraków, Lesser Poland
Kraków, Lesser Poland
Requirements
Expected technologies
Linux
API
TCP/IP
DNS
Operating system
Linux
Our requirements
- 1+ year of Technical Support experience
- Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
- Good understanding of hardware and software diagnostics (reading logs, etc.)
- English level B2 or higher
- Excellent customer advocacy and soft skills
- Strong problem-solving abilities
- Quick learner, organized, and a team player
- Responsible, polite, and optimistic with strong communication skills
- Able to explain complex concepts clearly and simply
- Skilled at prioritizing tasks
Optional
- Experience with Cloud, CDN or Hosting
- Experience with Linux and API
Your responsibilities
- Handling customers and internal users requests via chat, email, and phone in English
- Providing consultations about products and services such as Cloud, CDN, Hosting, AI and more
- Resolving technical issues by providing technical diagnostics and collecting information about incidents
- Forwarding information to higher levels of technical support if needed
This is how we organize our work
Team members
support
What we offer
- Competitive salary
- Remote, hybrid, or office work options depending on your role
- Work from anywhere in the world for up to 45 days per year
- Modern office space with free snacks, drinks, and entertainment options
- Team sports activities
- Private medical insurance for you and your family
- 5 additional vacation days
- Additional fully paid sick leave days
- Allowance for significant life events and birthdays
- Language classes
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- remote work opportunities
- flexible working time
- fruits
- integration events
- coffee / tea
- drinks
- sharing the costs of tickets to the movies, theater
- extra leave
G-CORE INNOVATIONS SOCIETE A RESPONSABILITE LIMITEE
The world’s digital experiences run on something invisible: the infrastructure and software that keep them fast, reliable, and secure. At Gcore, you’ll help design and deliver that foundation for an AI-driven world.
We’re a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications.
Want to work on technology that goes beyond a single product or industry? Join a global team of 550+ professionals building infrastructure and software that supports the entire digital ecosystem.
Headquartered in Luxembourg, with offices around the world.
Customer Support Specialist (Night Shift)
I apply to:
G-CORE INNOVATIONS SOCIETE A RESPONSABILITE LIMITEE
Kraków, Lesser Poland
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