HSBC Service Delivery (Polska) Sp. z o.o.

HSBC Service Delivery (Polska) Sp. z o.o.

(Cybersecurity) Scrum Master

Offer parameters

salary not specified

contract of employment (full-time)

hybrid work
valid for 24 days
(until 27 Jun)
Набір відкритий для українців
Recruitment open to Ukrainians
Kraków, Lesser Poland (Poland)
Kapelanka 42a

Technologies we use



About the project

IAM Technology is a global engineering and development team providing Identity and Access Management technology for HSBC. We provide and support many of the Bank’s most critical IAM infrastructure services including Active Directory, Privileged Access Management and Access Governance. We are passionate about providing high-quality, automated, and self-service solutions to our customers.

Your responsibilities

  • Product scope includes Cyberark, Delinea, HashiCorp, TPAM
  • Management of Agile ceremonies within one or more product specific pods
  • Provide clear communication on progress, blockers, and conflicts
  • Drive collaborative ways of working, encourage cross skilling and innovation
  • Take a lead on related audit, compliance, and service management initiatives
  • Contribute to BAU and Strategic programs of work in PAM space
  • Represent IAM “outwards” to manage quality of service delivered
  • Maintain a strong and proactive relationship with related PAM vendors
  • Take responsibility for audit and compliance requests for information

Our requirements

  • Must have experience in scrum master role – at least 2 years in this role
  • Strong skills in driving teams to deliver, motivating team members to achieve objectives, confident communicator
  • Excellent knowledge of scrum techniques such as backlog refinement, user stories, definition of done
  • Excellent knowledge of workload management and prioritisation – for example story size, and burn rate
  • Experience of service management, KCI reporting and compliance management
  • Experience in managing team conflict, difference of opinion, and in negotiating skills
  • Understanding and experience of technologies deployed at a large scale in a global IT enterprise
  • Preferable experience in Identity and Access Management, or Identity and Access Management


  • Preferable experience in working on large infrastructure or application upgrade and transformation projects
  • Preferable knowledge of DevOps and automation tooling for example Ansible, Puppet and automation
  • Ability to adapt and understand new technologies – being self-motivated to learn
  • Strong interpersonal, influencing, communication and report-writing skills
  • Ability to interact appropriately with users of various technical skill levels
  • Strong analytical skills and ability to work with users to find the best solution
  • Ability to work in a multi country, culturally diverse and time-zone separated role
Company Image

What we offer

  • Fast changing and exciting specialised area within cyber security including embracing the challenges and opportunities of quantum computing
  • Employees’ benefits: Multisport Card, private medical and dental health care, life insurance
  • Internal training events and workshops
  • Realistic career progression opportunities in an international organization
  • Casual dress code
  • Cultural exchange


  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • sharing the costs of professional training & courses
  • life insurance
  • remote work opportunities
  • flexible working time
  • integration events
  • corporate sports team
  • doctor’s duty hours in the office
  • retirement pension plan
  • corporate library
  • no dress code
  • video games at work
  • coffee / tea
  • parking space for employees
  • leisure zone
  • extra social benefits
  • employee referral program
  • opportunity to obtain permits and licenses
  • charity initiatives
  • family picnics
  • extra leave

Recruitment stages

  • 1.
    Online assessment
  • 2.
    Phone interview
  • 3.
    Zoom interview
  • 4.
    Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

This is how we work

I apply to:
HSBC Service Delivery (Polska) Sp. z o.o.
HSBC Service Delivery (Polska) Sp. z o.o.
Kraków, Kapelanka 42a, Lesser Poland (Poland)
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Thank you for interest in HSBC. . Before you apply, please note that we will take into the consideration only applications that include the following statement: . “I hereby declare that I have familiarised myself with the Privacy Statement for Applicants published at and I give my consent to use my personal data included in my application for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to the rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).” . Due to the high number of applications, we reserve the right to contact selected candidates only. . In case you would like to resign from participation in the recruitment process or withdraw previously sent application, please email us at: [email protected]

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