HSBC Service Delivery (Polska) Sp. z o.o.

HSBC Service Delivery (Polska) Sp. z o.o.

Digital Analyst (IT Business Analyst)

Offer parameters
home office work • hybrid work
Kraków, Lesser Poland (Poland)
Kapelanka 42a
Набір відкритий для українців
Recruitment open to Ukrainians

Technologies we use



About the project

The Digital Analyst (DA) is accountable analysis for changes and new features/services that deliver enhancements to Digital Channels. Digital Analysts are involved from initial scoping and discovery analysis, through feasibility, requirement management and documentation, to post implementation continuous improvement.
The role requires detailed analysis to drive out the real business needs: elicit quality requirements targeting on optimal solutions, design best in class customer journeys, and translate complex concepts into engaging digital propositions that align to Global Digital strategies. Digital Analysts collaborate with multiple stakeholders and work in agile cross-functional agile teams in Value streams to deliver customer-centric journeys that support entities, markets and domains globally.
DAs also play an important role in contributing to and reinforcing best practices such as reuse and supporting other team members.

Your responsibilities

  • Leading analysis using proven tools & techniques to plan, facilitate, validate, prioritise and otherwise lead problem statement definition, solution design, elaboration of requirements etc.
  • Big picture end to end thinking.
  • Bridging the gap between product, technology, propositions, markets, business and delivery teams.
  • Sourcing and interpreting data and insights to underpin the feasibility and design of digital features and functions.
  • Building and maintaining trusted relationships - collaborating with other teams working in an Agile environment to deliver more high quality features faster.
  • Proactively building skills, knowledge and experiences in Digital Analysis, Agile ways of working, & Design Thinking.
  • Upholding best practices and standards and help grow maturity in discipline.

Our requirements

  • Strong analytical ability and problem-solving skills - excellent attention to detail and the ability to see things through to completion. The ability to quickly understand customer, technical and operational considerations, e.g., risk.
  • A Flexible and creative mindset.
  • Experience of analysis/requirements management techniques e.g., user stories, BDD style scenarios, e2e process flow or customer journey mapping, story mapping, elicitation techniques, gap and competitor analysis etc.
  • Experience of leading analysis activities to support the delivery of customer centric digital products and features.
  • Working experience with business stakeholders and product managers on product backlogs.
  • Demonstrable working with solution architects and engineers with a good grasp of technical concepts and considerations, e.g., APIs, Cloud infrastructure, front and backend systems, mobile & browser platforms etc.
  • Highly developed communication skills, both written and verbal, to explain complex or technical issues.
  • Experience in Agile environments.
  • Pragmatic decision-making skills, with the ability to make clear judgments based on data and understand the implications.
  • Experience of relevant tools e.g., JIRA, Confluence, Excel, Powerpoint, etc.
  • Ability to lead and influence.
  • Strong negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities.
  • Respectful of different cultures, working with colleagues from across all 5 regions (North America, LATAM, Middle East, Asia Pacific and Europe).
  • Digital experience in online and mobile channels.

You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.


  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • sharing the costs of professional training & courses
  • life insurance
  • remote work opportunities
  • flexible working time
  • integration events
  • corporate sports team
  • doctor’s duty hours in the office
  • retirement pension plan
  • corporate library
  • no dress code
  • video games at work
  • coffee / tea
  • parking space for employees
  • leisure zone
  • extra social benefits
  • employee referral program
  • opportunity to obtain permits and licenses
  • charity initiatives
  • family picnics
  • extra leave

Recruitment stages

  • 1.
    Phone interview
  • 2.
    Online assessment
  • 3.
    Zoom interview
  • 4.
    Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

This is how we work

I apply to:
HSBC Service Delivery (Polska) Sp. z o.o.
HSBC Service Delivery (Polska) Sp. z o.o.
Kraków, Lesser Poland (Poland)

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