HSBC Service Delivery (Polska) Sp. z o.o.

HSBC Service Delivery (Polska) Sp. z o.o.

Digital UX Designer (Wealth & Personal Banking IT)

Offer parameters
hybrid work
Kraków, Lesser Poland (Poland)
Kapelanka 42a
mid
Набір відкритий для українців
Recruitment open to Ukrainians

Technologies we use

Expected

UX

About the project

Help define and drive the future of HSBC’s digital design. Be a part in identifying product strategy and envisioning the ecosystems and inspire teams to push the boundaries of what’s possible. Provide a clear vision of the future of UX for the services.
  • Elevate and strengthen UX Design as a practice.
  • Translate requirements into user flows, wireframes, mock-ups and prototypes that lead to intuitive user experiences
  • Facilitate client's product visions by researching, conceiving, wireframing, sketching, prototyping, and mocking up user experiences for digital products
  • Design and deliver wireframes, user stories, user journeys and mock-ups optimized for a wide range of devices and interfaces.

    Your responsibilities

    • Enhance HSBC’s overall customer experience to create positive impact on people’s perception of the brand
    • Be the gate keeper in ensuring the UX is intuitive and consistent across journeys
    • Ensure design principles and aligned UX are clearly translated and articulated in the artifacts
    • Be the voice of the customer to build a customer experience driven culture
    • Work with stakeholders and customers to ensure the outcome of the project answers both customer and business needs
    • Devise and prioritize functions and features for the product
    • Assist the CX Lead, UI Lead, product management in creating and maintaining best in class experience for customers
    • Be the bridge between functional teams, increase communication to minimize gaps between UX flows
    • Ensure an equal and balanced focus is maintained on operating and regulatory risks and ensure the Virtual Management Team positively identifies and mitigates these in a manner that protects the Brand
    • Ensure regular and positive engagement with key support functions such as Risk, Compliance and HR to ensure alignment of policies and plans necessary to deliver a demanding transformation benefit target
    • Implementation of Global Standards, Financial Crime Compliance and Risk considerations in an aligned manner within the context of the RBWM strategy through operational practice and planned activity

    Our requirements

    • Relevant industry experience and qualifications
    • Portfolio of work
    • Confidence to work independently
    • Works effectively and efficiently

    Benefits

    • sharing the costs of sports activities
    • private medical care
    • sharing the costs of foreign language classes
    • sharing the costs of professional training & courses
    • life insurance
    • remote work opportunities
    • flexible working time
    • integration events
    • corporate sports team
    • doctor’s duty hours in the office
    • retirement pension plan
    • corporate library
    • no dress code
    • video games at work
    • coffee / tea
    • parking space for employees
    • leisure zone
    • extra social benefits
    • employee referral program
    • opportunity to obtain permits and licenses
    • charity initiatives
    • family picnics
    • extra leave

    Recruitment stages

    • 1.
      Phone interview
    • 2.
      Online assessment
    • 3.
      Zoom interview
    • 4.
      Welcome to HSBC!

    HSBC Service Delivery (Polska) Sp. z o.o.

    HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.
    HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
    Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

    This is how we work

    I apply to:
    HSBC Service Delivery (Polska) Sp. z o.o.
    HSBC Service Delivery (Polska) Sp. z o.o.
    Kraków, Lesser Poland (Poland)
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    Thank you for interest in HSBC. . Before you apply, please note that we will take into the consideration only applications that include the following statement: . “I hereby declare that I have familiarised myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I give my consent to use my personal data included in my application for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to the rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).” . Due to the high number of applications, we reserve the right to contact selected candidates only. . In case you would like to resign from participation in the recruitment process or withdraw previously sent application, please email us at: [email protected]

    Need more information?

    You can ask the recruiter a casual question. You will receive a reply within three business days.

    Check first if the answer to your question is not already in the body of the offer.
    An employer may not respond to your question, particularly if there are less than 3 business days remaining before the offer ends.