HSBC Service Delivery (Polska) Sp. z o.o.

HSBC Service Delivery (Polska) Sp. z o.o.

Global Head of GPB & Wealth Distributed Computing (Wealth & Personal Banking IT)

Offer parameters
hybrid work
Kraków, Lesser Poland (Poland)
Kapelanka 42a
Набір відкритий для українців
Recruitment open to Ukrainians

Technologies we use



Operating system


About the project

Be the Distributed Computer Domain technical reference for Gpb & Wealth.
Maintain the Unix and windows estate at the highest quality level from a Run the Bank perspective (incident, problems, Patching, Vulnerabilities, Certificate & Compliance) - estate size of 4500+ servers across 8 countries.
Actively engage and support infrastructure ever-greening project in group & regional datacenter.
Actively support & drive cloud migration evolution.

Your responsibilities

  • Ensuring the GPB & Wealth estate get up to date according to HSBC practice.
  • Ensure SLA are met in 100% of the cases.
  • Be extremely focussed on incident and problem management.
  • Builds strong partnerships with all stakeholders (Platform Lead, Central team, Domain leads.
  • Stakeholder Management, get feed-back and manage expectation.
  • Provide reporting to Executive Management and external parties such as audit and regulator when required.
  • Practice Head for all Unix & Windows.
  • Manage work life balance in collaboration with the Domain lead & CTO.
  • Infrastructure transition from on-prem to cloud from a technical and support perspective.

Our requirements

  • Years of experience in Unix / Windows, Network, Storage & Virtualization Infrastructure.
  • Administration and system troubleshooting.
  • Service Management experience in Incident, Problem & Change Management.
  • Knowledge of asset Management tool.
  • Communication and interpersonal skills – be able to articulate complex topics.
  • Client focused, dedicated and clear sense of priorities.
  • Great Team and sharing spirit.
  • Autonomous, rigorous and know how to deal with priorities change.
  • Well organize and effective time management.
  • Well versed with ITIL and DevOps concepts and more specific understanding of Service operations activities.
  • Working across cultures / time zone.
  • Management of a team of 10+ staff in 3 tech center.


  • Project management.
  • DevOps tooling & Release Management.
  • Understanding of Database and Middleware.

What we offer

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.


  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • sharing the costs of professional training & courses
  • life insurance
  • remote work opportunities
  • flexible working time
  • integration events
  • corporate sports team
  • doctor’s duty hours in the office
  • retirement pension plan
  • corporate library
  • no dress code
  • video games at work
  • coffee / tea
  • parking space for employees
  • leisure zone
  • extra social benefits
  • employee referral program
  • opportunity to obtain permits and licenses
  • charity initiatives
  • family picnics
  • extra leave

Recruitment stages

  • 1.
    Phone interview
  • 2.
    Online assessment
  • 3.
    Zoom interview
  • 4.
    Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

This is how we work

I apply to:
HSBC Service Delivery (Polska) Sp. z o.o.
HSBC Service Delivery (Polska) Sp. z o.o.
Kraków, Lesser Poland (Poland)
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Thank you for interest in HSBC. . Before you apply, please note that we will take into the consideration only applications that include the following statement: . “I hereby declare that I have familiarised myself with the Privacy Statement for Applicants published at and I give my consent to use my personal data included in my application for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to the rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).” . Due to the high number of applications, we reserve the right to contact selected candidates only. . In case you would like to resign from participation in the recruitment process or withdraw previously sent application, please email us at: [email protected]

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