Offer parameters
salary not specified
contract of employment (full-time)
hybrid work
junior • mid
valid for 20 days
(until 24 Jun)
Kraków, Lesser Poland (Poland)
Opolska 112
Praca w miastach:Praca IT Warszawa•Praca IT Kraków•Praca IT Wrocław•Praca IT Szczecin•Praca IT Poznań•Praca IT Lublin•Praca IT Katowice•Praca IT Bydgoszcz•Praca IT Łódź•Praca IT Białystok•Praca IT Toruń•Praca IT Gdańsk
Stanowiska:Grafik komputerowy praca•Tester gier praca•Programista praca•Tester oprogramowania praca•Frontend Developer praca•Data scientist praca•Tester manualny praca•Tester praca•Analytics praca•Tester aplikacji praca•Programista java praca•Web developer praca
Technologies we use
Expected
CSS
HTML
JavaScript
About the project
The Support Analyst for Google Ad Manager is a product and web technologies expert who delights customers with insights and amazing solutions. This professional is a team player who works with engineers, Technical Account Managers, internal and external support teams to troubleshoot technical issues for publishers. He/she loves sharing knowledge and can participate in team projects.
Your responsibilities
- Provide technical support via email and chat
- Troubleshoot and resolve ad serving, reporting and creative issues
- Provide guidance and consultative technical expertise to publisher customers
- Serve as point of contact for internal projects led by our escalation management team to improve client experience and operational effectiveness
- Escalate violations of client policies using internal tools
- Maintain a high level of quality in each case
- Achieve daily / weekly / quarterly productivity deliverables
Our requirements
- C1 proficiency in both German, English and Polish
- Ability to troubleshoot technical issues and communicate complex topics simply to a non-technical audience
- Analytical skills, technically minded and highly detail oriented
- Good knowledge in CSS, HTML and JavaScript
- College degree or relevant experience
- 1 year working experience
- Google products knowledge (Google AD manager)
Optional
At HCL, we don’t just accept the differences—we support it and celebrate it. We are committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
Please, read our Candidate Data Privacy: https://www.hcltech.com/candidate-privacy-notice
What we offer
- Life insurance
- Private medical care
- MultiSport Card
- Subsidy for glasses
- Subsidy to language courses
- Christmas and holiday bonuses
- Clear career path in a growing multinational organization
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- life insurance
Recruitment stages
- 1.Application
- 2.Shorlisting
- 3.Technical & HR Interview
- 4.Offer Rollout
HCL Poland
HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 30, 2022 totaled $12.1 billion. To learn how we can supercharge progress for you, visit hcltech.com.
I apply to:
HCL Poland
Kraków, Opolska 112, Lesser Poland (Poland)
Need more information?
You can ask the recruiter a casual question. You will receive a reply within three business days.
Check first if the answer to your question is not already in the body of the offer.
An employer may not respond to your question, particularly if there are less than 3 business days remaining before the offer ends.
Wybraliśmy dla Ciebie