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FSS sp. z o.o.

FSS sp. z o.o.

IT Service Desk Consultant

Parametry oferty

600012 000

brutto / mies.

umowa o pracę (pełny etat)

600012 000

netto (+ VAT) / mies.

kontrakt B2B

praca hybrydowa
mid
ważna jeszcze 23 dni
(do 25 cze)
Bielsko-Biała, śląskie (Polska)
Agawy 7

Technologie, których używamy

Wymagane

BitBucket
GitHub

O projekcie

Technologies and tools we use:
- We use Jira for project management,
- Code is versioned on BitBucket/GitHub, we use gitflow + code review,
- For development and testing we use AWS/Azure or our company servers,
- We work in Scrum,
- For daily communication we use MS Teams

Twój zakres obowiązków

  • Responding to incoming service requests and troubleshooting technical issues
  • Escalating and coordinating resolution of complex issues with appropriate team members
  • Monitoring and tracking service request progress using our ticketing system
  • Maintaining documentation on common issues and solutions
  • Providing training and assistance to end users on technical systems and processes
  • Working with customers to understand their needs and developing solutions to meet their requirements
  • Testing devices to ensure they are functioning properly

Nasze wymagania

  • Ability to read, write and communicate verbally in English at the C1 level (advanced)
  • Willingness to take business trips (Netherlands, Germany)
  • Excellent written and verbal communication skills
  • Strong troubleshooting and problem-solving skills
  • Familiarity with commonly used technical systems and software (Windows, Linux, Office365, basic IT and computer networks knowledge)
  • Customer service experience
  • The ideal candidate will have a strong customer service orientation and excellent communication skills
  • Experience in a service desk or technical support role is a plus, but not required

To oferujemy

  • 6 000 - 12 000 PLN net B2B/UoP
  • Working on projects in the latest technologies
  • Opportunity to work hybrid or in the office with flexible hours
  • Developing skills under the guidance of developers with 20 years of experience
  • You can count on the assistance of an experienced team member from the very beginning. They will brief you on the details of the work, support you in daily tasks and share knowledge
  • Work of a non-corporate nature - throughout the office we create a close-knit team of 40 people, of which you become a part from day one

FSS sp. z o.o.

FSS was founded in 2011 by experienced software developers Dawid Kuboszek and Rafał Drąg. We were one of the first app development companies in Poland and are responsible for the first mobile Electronic Program Guide (Telemaniak) and one of the world’s first interactive remotes (XBMC constellation).
After a series of successes in our applications, the FSS team were noticed by the luxury maritime industry in 2016. We were commissioned to create the superyacht world’s first intelligent media centre and yacht control platform, taking the market by storm.
Since then, we have welcomed more than 40 dedicated IT professionals to the FSS team, offering our clients a wide range of professional IT services and a dedication to innovation at our core.
Zgłaszam się do:
FSS sp. z o.o.
FSS sp. z o.o.
Bielsko-Biała, Agawy 7, śląskie (Polska)

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