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Hitachi Energy Poland Sp. z o.o.

Hitachi Energy Poland Sp. z o.o.

IT Service Manager – Mobile Devices

Offer parameters
hybrid work
manager
Kraków, Lesser Poland (Poland)
Pawia 7

Technologies we use

Expected

InTune
AirWatch
Casper

About the project

Hitachi Energy IT Infrastructure Services are a highly responsive and product centric organization delivering ready-to-use IT infrastructure to both end users and IT delivery teams.
Our customer oriented structure allows us to quickly identify and interpret business challenges and respond rapidly with fit for purpose solutions.
Within IT Infrastructure, End User Computing (EUC) Product Group is focusing on end user Digital Workplace. This freshly formed team builds and operates Hitachi Energy EUC services. As a part of it you will have unique opportunity to shape our future landscape.

Your responsibilities

  • Leading Mobile Device Management (MDM) service activities to ensure alignment with business goals and compliance with IT Enterprise Architecture and IT Guidelines and Directives.
  • Supporting the installation / management / maintenance / optimization of internal and cross-functional processes related to IT Service Build or IT Service Delivery.
  • Participating in the definition of service, costs, schedules and delivering IT activities within assigned budget.
  • Assisting in major incident & critical situation resolution, providing input and expertise to solutions for any incident, change or project with a major impact on the relevant IT solutions/services.
  • Driving excellent customer service to ensure satisfaction with IT services, in line with strategic and tactical needs, making sure actions are taken to close any gaps and influencing stakeholder perceptions of the relevant IT services.
  • Leading the execution of IT solution/service delivery by internal IT delivery and IT operations team members, as well as external third-party IT service suppliers.

Our requirements

  • More than 3 years of experience in service management, working as Service Manager or technical lead with international company.
  • Extensive knowledge of Mobile Device Management solutions (InTune is a must, AirWatch, Casper).
  • Sound knowledge of the IT project management.
  • Experience in working with cross-functional, virtual and international teams and manage multiple demands on time and with provided resources.
  • A collaborative, solutions- and customer-service-oriented approach and strong communication skills.
  • Fluency in spoken and written English.
  • Proven capabilities to manage external vendors;
  • A relevant certification in respective technical areas.

Benefits

  • sharing the costs of sports activities
  • private medical care
  • life insurance
  • remote work opportunities
  • flexible working time
  • coffee / tea
  • drinks
  • parking space for employees
  • extra social benefits
  • sharing the costs of tickets to the movies, theater
  • christmas gifts
  • employee referral program

Hitachi Energy Poland Sp. z o.o.

At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation
Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com
I apply to:
Hitachi Energy Poland Sp. z o.o.
Hitachi Energy Poland Sp. z o.o.
Kraków, Pawia 7, Lesser Poland (Poland)
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