Wunderman Thompson Technology

Wunderman Thompson Technology

Junior Operations Support Engineer

Offer parameters
hybrid work • full office work
we search in 3 regions
valid for 23 days
(until 13 Apr)
Набір відкритий для українців
Recruitment open to Ukrainians
Bydgoszcz, Kuyavia-Pomerania (Poland)
Towarowa 36

Technologies we use


Google Cloud Platform



Operating system


About the project

As an Operations Support Engineer you will support Content Management System end-users with the use of the main content creation application as well as with various integrated 3rd party solutions. Besides and in addition you will perform infrastructure monitoring and recovery tasks, configuration consultancy for customers' IT teams, as well as reporting and customer training.

Your responsibilities

  • Provide outstanding support service for Content Management System key users in the use of the CMS system and achieving their business goals
  • Deliver high quality remote product training and specialized services to customers
  • Support IT professionals by setting up, maintaining and troubleshooting customer applications and backend / support services
  • Gain experience with CMS systems – content creation and system administration - Adobe Experience Manager and Sitecore, as well as other supported digital experience applications
  • Introduce biz-tech improvements and share newly acquired knowledge within team
  • Investigate and solve incidents and potential threats on the application and infrastructure level
  • Monitor multi-technology computing platforms, interfaces and servers (Zabbix, NewRelic, Grafana)
  • Work in a multi-system (Linux, Windows) and multi-cloud (AWS, AZURE, GCP) environment
  • Work as an integral part of an open-minded team collaborating with internal projects and developer teams

Our requirements

  • Technological mindset, technical background knowledge and willingness to learn - we like to share our knowledge and will gladly support your development
  • Very good interpersonal skills and a genuine desire to help people as well as finding personal satisfaction in providing support
  • Experience in customer service and application troubleshooting and additionally on Linux based architecture.
  • The ability to think outside of the box to find the best available solutions to technical issues
  • Understanding of basic DevOps principles & tools (GIT, Jenkins, basic CI/CD understanding) and Cloud solutions
  • Fluent English (min. B2)


  • Prior customer service desk and customer support experience
  • Read and follow advanced technical manuals
  • Experience with at least one of the following scripting languages: Python/Powershell/Bash
  • Previous experience with ITIL framework & Agile methodologies
  • Prior experience with software systems and/or testing web applications (programming skills are not required)
  • Previous experience in monitoring, chart analysis and reporting

This is how we work on a project

  • Continuous Deployment
  • Continuous Integration
  • DevOps
Company Image

Development opportunities we offer

  • assistance in preparation to public speeches
  • conferences abroad
  • conferences in Poland
  • development budget
  • external training
  • intracompany training
  • mentoring
  • soft skills training
  • substantive support from technological leaders
  • support of IT events
  • technical knowledge exchange within the company

What we offer

  • Salary depending on presented skills: 6000 - 8000 PLN gross (Contract of Employment).
  • We like to collaborate freely and interact with each other, that's why this is a perfect opportunity if you are comfortable with visiting the office once in a while (Poznań/Bydgoszcz/Katowice - whichever is closest to you)
  • Annual bonus dependent on company profit
  • Budget for training and development (conferences, certifications, workshops and other), internal knowledge-sharing initiatives
  • Hybrid work style and flexible working hours - you can work from home, from our offices, or mix your work plan
  • Additional paid days off as an anniversary reward
  • Cafeteria system (MyBenefit) and Lunch compensation ( vouchers)
  • Private healthcare for you and your family (Luxmed VIP package)
  • Group insurance and travel insurance
  • Co-financing your holidays, kindergarten, Multisport Plus, and others
  • Referral Program – you can receive up to 10 000 PLN gross for employee recommendation
  • English lessons during work hours
  • Office and online integration events and team building activities
  • Internal knowledge sharing and team initiatives (hackathons, lightning talks, mentoring, team and company-wide retreats)
  • Support from your first days at WTT - a designated mentor who will support you through your whole career at WTT
  • Work equipment tailored to your needs with delivery to your door


  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • sharing the costs of professional training & courses
  • life insurance
  • remote work opportunities
  • flexible working time
  • fruits
  • integration events
  • corporate library
  • no dress code
  • coffee / tea
  • drinks
  • parking space for employees
  • leisure zone
  • extra social benefits
  • sharing the costs of tickets to the movies, theater
  • holiday funds
  • redeployment package
  • sharing the costs of holidays for kids
  • christmas gifts
  • employee referral program
  • charity initiatives
  • extra leave

Wunderman Thompson Technology

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.
We are 20,000 strong in 90 markets around the world; our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.
We are Wunderman Thompson Technology - a group of talented engineers, tech experts, and creators who combine our passions and contribute to the IT world.You may know us better as Cognifide or Mirum – in 2020 we changed our names, but at the same time, we remained a great team of people who deliver our best. We design, build, manage and run complex technology platforms and help our clients to benefit from our work and creativity.

This is how we work

I apply to:
Wunderman Thompson Technology
Wunderman Thompson Technology
Bydgoszcz, Towarowa 36, Kuyavia-Pomerania (Poland)
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I hereby acknowledge that Wunderman Thompson Technology Sp. z o.o., Poznań (61-655), ul. Murawa 12-18 is authorized to process my personal data included in my job application including my name and surname, date of birth, contact details which I indicated, as well as information about my education, professional qualifications and previous work experience (where it is needed to confirm competences and experience), for the purposes of the current recruitment process, and being aware that I can withdraw my consent mentioned below at any time by submitting my withdrawal to [email protected] and that the withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal: I hereby authorize Wunderman Thompson Technology Sp. z o.o., Poznań (61-655), ul. Murawa 12-18 to process my other personal data included in my job application for the purposes of the current recruitment process.

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