Brown Brothers Harriman

Brown Brothers Harriman

Product Support Analyst

Offer parameters
hybrid work
valid for 38 days
(until 29 Apr)
Kraków, Lesser Poland (Poland)
Stanisława Klimeckiego 1

Technologies we use

Operating system


About the project

At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application!
Join us as Product Support Analyst in Client Invoicing
Brown Brothers Harriman is currently recruiting a Product Support Analyst in Client Invoicing. The Product Support Analyst in Client Invoicing is responsible for the development and implementation of technology improvements to meet business line deliverables. The position completes business analysis, testing and implementation for small single threaded projects or segments of larger projects to support production and create/enhance management reporting. A significant part of the role is dedicated to supporting the current technology in place with the main on focus SmartCapture.
The Product Support Analyst also participates in the business analysis and implementation of new tools supporting the billing process. The individual in this role must also ensure, and attest annually, that all system accesses are correct across Client Invoicing as well as external users with access to Client Invoicing owned applications.

Your responsibilities

  • Support existing user applications including but not limited to SmartCapture, ITA Advantage, Global Custody Billing, Hyperion queries and reporting
  • Assist in developing and implementing project plans and in creating documentation related to unit and user testing, user implementation, and ongoing support
  • Assist in the coordination and execution of User Acceptance Testing and implementation
  • Participate in the training and support during roll-out of new products and enhancements
  • Leverage documentation skills and tools to create clear understandable documents including workflows and reporting
  • Document issues, communicate root causes and provide innovative solutions to management for process improvement
  • Report on status and escalate issues to management as needed
  • Work with Systems and Operations business unit contacts to facilitate issue resolution across departments
  • Handle all user setups, access changes and terminations and ensure access are correct for all Client Invoicing staff
  • Ensure access is correct for external users with access to Client Invoicing owned applications
  • Perform annual data security attestations

Our requirements

  • BA/BS degree and/or equivalent work experience
  • 3 to 5 years related work experience
  • Proficiency using windows based applications, including MS Office applications such as Word, Excel, PowerPoint, and Access
  • Experience using SmartCapture and database query tools (Hyperion) is a plus
  • Experience in completing Business Requirements, Functional Specifications and Procedures
  • Strong written and verbal communication skills
  • Demonstrated ability to work in a team-oriented environment
  • Organizational skills and ability to multi task
  • Flexible, positive attitude
  • High attention to detail and conscientious approach to delivering high quality results

BBH is committed to diversity, innovation and globalization. Our culture is driven by our goal to provide the best solutions and services to our clients and each other. Our Partnership structure creates a flat organization that promotes collaboration across all business lines. We believe that diverse ideas and the ability to come together globally across groups and borders are a competitive advantage. In order for all our teams to excel, members must trust each other and feel comfortable providing honest input from all perspectives.
This openness sparks innovation and agility, which adds to the entrepreneurial spirit and provides many more career opportunities for our staff. We are a group of high-performing, dedicated and caring professionals who believe that working together is the foundation for superior client service excellence.
As a BBH professional, your career path is yours to define. We take pride in our ability to retain our best employees. We help them manage their careers by moving top performers to new areas of BBH where their talents will make the greatest contribution. As soon as you walk through the doors at BBH, we provide you with the tools to help you succeed and grow your career.

What You Can Expect At BBH:

If you join BBH you will a find collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.
At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s financial well-being.
If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you.
Company Image

What we offer

  • 2 additional days added to your holiday calendar for Culture Celebration and Community Service
  • Private medical care for you and your family
  • Life Insurance
  • Hybrid Working Opportunities
  • Professional trainings and qualification support
  • Thrive Wellbeing Program
  • Online benefit platform
  • Contracts for an indefinite period of time with no probation period


  • sharing the costs of sports activities
  • private medical care
  • life insurance

Brown Brothers Harriman

Brown Brothers Harriman (BBH) is a privately-held financial institution and has been a thought leader and solutions provider for almost 200 years. We serve the most sophisticated individuals and institutions with award-winning expertise in Investment Management, Private Banking, and Investor Services. Our 5,000 colleagues operate from 18 cities throughout North America, Europe and Asia.

This is how we work

I apply to:
Brown Brothers Harriman
Brown Brothers Harriman
Kraków, Stanisława Klimeckiego 1, Lesser Poland (Poland)
Pracodawca zbiera zgłoszenia przez swój system. Przejdziesz na jego formularz.

Klikając w przycisk „Aplikuj” potwierdzasz, że zapoznałeś(-łaś) się i akceptujesz Regulamin serwisu.

Grupa Pracuj S.A. jest administratorem Twoich danych dla celów świadczenia Ci usług w the:protocol oraz w celach analitycznych i marketingowych. Jeżeli masz pytania lub chcesz skorzystać ze swoich praw (dostępu do danych, ich sprostowania, usunięcia, ograniczenia przetwarzania, przeniesienia, sprzeciwu lub skargi do PUODO), skontaktuj się z nami: [email protected] lub z naszym inspektorem ochrony danych: [email protected]. Więcej informacji w Polityce Prywatności.

Need more information?

You can ask the recruiter a casual question. You will receive a reply within three business days.

Check first if the answer to your question is not already in the body of the offer.
An employer may not respond to your question, particularly if there are less than 3 business days remaining before the offer ends.