Brown Brothers Harriman

Brown Brothers Harriman

Product Support Senior Specialist

Offer parameters
hybrid work
Kraków, Lesser Poland (Poland)
Stanisława Klimeckiego 1
senior

Technologies we use

Operating system

Windows

About the project

At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can.
Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s financial well-being.
Brown Brothers Harriman is currently recruiting a Product Support Senior Specialist. As a Product Support Senior Specialist, you will work both independently and with multi-domiciliary and multi-disciplinary teams. You will be providing technical support to the department by working with department staff and systems personnel in the analysis, design and support of proposed and existing applications. You will be assisting in the implementation of new applications and participating along to user testing, user training and documentation of changes in operational procedures.

Your responsibilities

  • Supporting existing user applications including but not limited to eFront
  • Participating in analyzing and designing automated solutions to business problems
  • Build SME knowledge to compliment Client Service, Alts Product in execution of investment case projects and deliverables
  • Review operational issues with to identify product gaps and follow through on effective problem resolution with the supporting departments
  • Determine how changing business needs affect associated systems, products and processes
  • Propose insightful, knowledgeable, and effective solutions to business, operational and system problems

Our requirements

  • Bachelor’s degree or equivalent required
  • Fluency in English
  • Core business analytics skills including critical thinking, problem solving and ability to perform thorough root cause analysis
  • Communicate professionally, and constructively to effectively address and resolve problems with other sections and departments
  • Ability to work independently, in a team environment and effectively with virtual team
  • Ability to adapt and work in changing environment and quickly under pressure
  • Understanding of fund accounting operations and financial knowledge
  • Ability to manage multiple and competing priorities and to learn and adapt to new products, technologies and models
  • Experience in Alternatives servicing will be considered a distinct advantage
  • Working knowledge of eFront will be an asset
  • Strong written, verbal and presentation skills

BBH is committed to diversity, innovation and globalization. Our culture is driven by our goal to provide the best solutions and services to our clients and each other. Our Partnership structure creates a flat organization that promotes collaboration across all business lines. We believe that diverse ideas and the ability to come together globally across groups and borders are a competitive advantage. In order for all our teams to excel, members must trust each other and feel comfortable providing honest input from all perspectives.
This openness sparks innovation and agility, which adds to the entrepreneurial spirit and provides many more career opportunities for our staff. We are a group of high-performing, dedicated and caring professionals who believe that working together is the foundation for superior client service excellence.
As a BBH professional, your career path is yours to define. We take pride in our ability to retain our best employees. We help them manage their careers by moving top performers to new areas of BBH where their talents will make the greatest contribution. As soon as you walk through the doors at BBH, we provide you with the tools to help you succeed and grow your career.

What we offer

  • Private medical care for you and your family
  • Life Insurance
  • Hybrid Working Opportunities
  • 2 additional days added to your holiday calendar for Culture Celebration and Community Service
  • Various additional benefits including professional training and qualification support
  • Subsidised cafeteria
  • Contracts for an indefinite period of time with no probation period

Benefits

  • sharing the costs of sports activities
  • private medical care
  • life insurance

Brown Brothers Harriman

Brown Brothers Harriman (BBH) is a privately-held financial institution and has been a thought leader and solutions provider for almost 200 years. We serve the most sophisticated individuals and institutions with award-winning expertise in Investment Management, Private Banking, and Investor Services. Our 5,000 colleagues operate from 18 cities throughout North America, Europe and Asia.

This is how we work

I apply to:
Brown Brothers Harriman
Brown Brothers Harriman
Kraków, Lesser Poland (Poland)
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