HSBC Service Delivery (Polska) Sp. z o.o.

HSBC Service Delivery (Polska) Sp. z o.o.

QA Exploratory Tester (Wealth & Personal Banking IT)

Offer parameters
home office work • hybrid work
valid for 16 days
(until 16 Apr)
Набір відкритий для українців
Recruitment open to Ukrainians
Kraków, Lesser Poland (Poland)
Kapelanka 42a

Technologies we use





Operating system


About the project

The Exploratory QA role will be embedded within cross functional teams from the QA & Test discipline, the role will be responsible within the Pod/team for exploring the software from both a technical and customer perspective in order to ensure maximum quality is achieved. This will include contributing towards the Pod/team and ideas for requirements which ultimately become tests as part of the Behaviour Driven Development process. As an Exploratory tester you will be expected to gain an understanding of the product under test and use this understanding alongside your testing experience to question and identify defects and improvements to the product features delivered. Finding bugs/defects and working directly with developers to fix these.

Your responsibilities

  • Identify and contribute to implementation of improvements to make delivery more efficient saving time and/or money e.g. automation & reuse of test artefacts
  • Identify and raise concerns for any future/forward planning tasks e.g. resource constraints, downtime, late delivery etc.
  • Provide estimates for the small/medium task within project delivery with escalation and reporting to lead/manager
  • Ensure project journey meets business & customer standards highlighting appropriately issues or improvements during requirements / testing phases
  • Validate customer behaviour and highlight any gaps / missed requirements
  • Raise clear concise defects, no duplication and linking of common issues / Highlight any detrimental impacts where defects have been agreed not to be fixed
  • Complete tasks within Schedule budgets
  • Build trusting relationships with stakeholders by consistently meeting and delivering upon their needs; demonstrating and being respected for your domain knowledge
  • Active involvement within department teams to create a self-teach / learning culture. Professionalising practices e.g. data & new ways of working, creating a 'best place to work'.
  • Provide input into requirements where applicable to improve customer experience
  • Adoption and use of testing standards and processes
  • Chair/attend project update meetings, deliver project updates and escalate any known issues and concerns
  • Adherence to mandatory objectives
  • Alignment of activity to departmental governance
  • Adherence to mandatory objectives and policies
  • Highlight any risks / improvements to departmental policies
  • IBM
  • Follow HSBC RBPM Framework for System Development Life Cycle from project initiation to implementation.
  • Support Quality Assurance Testing phase for projects and maintenance items, leading to successful QA completion, User Acceptance, deployment and installation to production.
  • Communicate effectively with management, providing timely status and Daily reports as required.

Our requirements

  • Experience with working in XFT
  • On-hands experience with task tracking software (e.g. Jira)
  • On-hands experience with Documentation platform (Confluence)
  • Exploratory testing techniques
  • English B2+
  • Mobile and/or Web application testing
Company Image


  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • sharing the costs of professional training & courses
  • life insurance
  • remote work opportunities
  • flexible working time
  • integration events
  • corporate sports team
  • doctor’s duty hours in the office
  • retirement pension plan
  • corporate library
  • no dress code
  • video games at work
  • coffee / tea
  • parking space for employees
  • leisure zone
  • extra social benefits
  • employee referral program
  • opportunity to obtain permits and licenses
  • charity initiatives
  • family picnics
  • extra leave

Recruitment stages

  • 1.
    Phone interview
  • 2.
    Online assessment
  • 3.
    Zoom interview
  • 4.
    Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

This is how we work

I apply to:
HSBC Service Delivery (Polska) Sp. z o.o.
HSBC Service Delivery (Polska) Sp. z o.o.
Kraków, Kapelanka 42a, Lesser Poland (Poland)
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Thank you for interest in HSBC. . Before you apply, please note that we will take into the consideration only applications that include the following statement: . “I hereby declare that I have familiarised myself with the Privacy Statement for Applicants published at and I give my consent to use my personal data included in my application for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to the rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).” . Due to the high number of applications, we reserve the right to contact selected candidates only. . In case you would like to resign from participation in the recruitment process or withdraw previously sent application, please email us at: [email protected]

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