juucy software UG

juucy software UG

Senior Technical Support Engineer (Tier 3)

Offer parameters

18 00031 500

gross / mth.

contract of employment (full-time)

salary not specified

B2B contract

home office work
valid for 20 days
(until 24 Jun)
Набір відкритий для українців
Recruitment open to Ukrainians
Warszawa, Masovian (Poland)

Technologies we use


Snowflake Data Cloud

Your responsibilities

  • Provide Tier 3 technical support for customers and internal teams
  • Troubleshoot and resolve complex technical issues related to software and systems
  • Work with Tier 1 and Tier 2 support teams to escalate issues as necessary
  • Collaborate with software developers and other technical support engineers to resolve issues and provide solutions
  • Analyze system logs and diagnostic data to identify and diagnose issues
  • Reproduce Issues identified at the customer’s site in order to identify the root cause
  • Develop and maintain technical documentation, including knowledge base articles and troubleshooting guides
  • Stay up-to-date with the latest technologies, industry trends, and best practices related to Tier 3 technical support

Our requirements

  • Bachelor's degree in Computer Science, Electrical Engineering, or a related field
  • 4+ years of experience in Tier 3 technical support or a related field
  • Strong analytical and problem-solving skills
  • Excellent English written and verbal communication skills
  • Experience with troubleshooting complex software and hardware issues
  • Experience with Cloud environments (Azure, GCP, AWS), Database Platforms (such as Oracle, Snowflake, Postgres), BigData Platforms (such as Databricks, Hadoop, Spark), and Docker/Kubernetes.
  • Familiarity with programming languages such as Java, Python
  • Knowledge of operating systems, databases, and networking protocols
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I apply to:
juucy software UG
juucy software UG
Warszawa, Masovian (Poland)
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