Service Desk Administrator with German

Technologies we use

Your responsibilities

• Please upload your CV IN ENGLISH
• Providing Technical support to customers on phone or chats to solve their technical problems reported.
• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network or computer issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.

Our requirements

• Previous experience with IT Customer Support
• Fluent in both German and English
• Good interpersonal and communication skills
• Customer service orientation and ability to work in a team
• Excellent soft skills, communications skills (Voice & Email) to handle global customers
• Computer literacy

Optional

• Please upload your CV IN ENGLISH

This is how we organize our work

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• fruits
• corporate products and services at discounted prices
• doctor’s duty hours in the office
• retirement pension plan
• coffee / tea
• parking space for employees
• holiday funds
• redeployment package
• employee referral program
• Multisport Card

This is how we work