B. Braun Business Services Poland Sp. z o.o.

B. Braun Business Services Poland Sp. z o.o.

Service Desk Analyst – German Speaker

Offer parameters
hybrid work
valid for 40 days
(until 30 Apr)
Nowy Tomyśl, Greater Poland (Poland)
Tysiąclecia 14

Technologies we use

Operating system


About the project

Within the B. Braun Group, the “Global Support Team” is looking for a new team member for the position of “Service Desk Analyst” for the IT Competence Center in Nowy Tomyśl or Poznań, Poland. You will be part of a 25-person team whose main task is technical support as part of the internal service desk.

Your responsibilities

  • Respond to incoming calls and web submissions for assistance from and users experiencing technical issues
  • Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions (i.e. software, hardware and client specific applications)
  • Fulfill Service Requests from end users according to defined procedures
  • Document client issues in our call tracking system
  • Provide friendly, courteous, and quality communication to all end users throughout the support process
  • Grow professionally through on-going training activities and continued learning
  • Collaborate with organization counterparts and department team members to share knowledge and expertise
  • Identify optimization potential to continuously increase customer satisfaction and Service Desk quality

Our requirements

  • Job experience: 1-2 years
  • Ability to analyze hardware and/or software problems
  • Knowledge of computer systems, hardware, software and peripheral equipment
  • Basic network skills
  • Good verbal and written communication skills in English (B2 – upper intermediate)
  • Very good verbal and written communication skills in German (C1 – Advanced)
  • Ability and desire to keep up with changing and emerging technologies that affect the business
  • Excellent verbal and written communication skills with ability to communicate effectively over the phone and electronically
  • Strong problem solving and analytical skills
  • Flexibility to work in shifts and on weekends as needed


  • Educational degree/certificate in an information technology related field

Become part of a corporate culture that actively promotes constructive exchanges between colleagues, customers and partners. Work with us to improve people's lives in the long term. We can offer you interesting, varied tasks and excellent opportunities for advancement, as well as an attractive salary with extensive benefits, all within a dynamic family-owned company.
Company Image

What we offer

  • Active participation in digitalization programs / projects
  • Being a partner in the digital transformation for B.Braun
  • Open communication at all levels of the hierarchy
  • Personal and professional development
  • Mentoring program
  • Opportunity to develop skills within other IT teams


  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of professional training & courses
  • life insurance
  • remote work opportunities
  • flexible working time
  • integration events
  • corporate gym
  • sharing the costs of holidays for kids
  • external training if needed
  • technical knowledge exchange within the company
  • free foreign language classes (2h during work)

Recruitment stages

  • 1.
    30 min HR interview on teams
  • 2.
    Technical interview with Manager

B. Braun Business Services Poland Sp. z o.o.

You’re an important part of our future. Hopefully, we're also a part of yours! At B. Braun, we protect and improve the health of people worldwide. This is also our vision for research and development. You see complexity as an opportunity – and quality and sustainability are important criteria for your work. We would like to work with you on tomorrow’s solutions. That’s how we work to create sustainable healthcare – locally, in regions, countries and worldwide. Together. That's Sharing Expertise.

This is how we work

I apply to:
B. Braun Business Services Poland Sp. z o.o.
B. Braun Business Services Poland Sp. z o.o.
Nowy Tomyśl, Tysiąclecia 14, Greater Poland (Poland)

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