Service Desk Specialist with German

Technologies we use

Your responsibilities

• Local IT support in Wrocław
• Service Desk Support for our external and internal customers (level 1 and partially level 2)
• Internal support to all employees for our ERP system (including management reports)
• Contribution towards and improvement of company’s knowledge base system
• Interaction with customers via diverse channels, i.e email, phone, chat, ticketing system, etc.

Our requirements

• Spoken and written both English and German skills at C1 level
• Knowledge about business IT–Infrastructure (Windows, Office, Active Directory, Exchange, Remote Desktop etc.) and some server technologies (Windows/Linux Server, Atlassian products, Office 365 with SharePoint and MS Teams as examples)
• Strong network and software troubleshooting skills
• Ability to perform remote support
• Readiness to learn new tools and technologies
• Skills in organizing and prioritizing tasks when working by yourself or in a team
• Excellent communication skills

Optional

• MacOS knowledge and support experience

What we offer

• Unic Talks – our internal initiative, where we exchange great ideas
• Time for self-development - invest in your professional growth
• Monthly budget for development - to cover the costs of trainings, certifications, training platform, events, conferences, books, etc.
• Free German lessons
• Various integration events

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• remote work opportunities
• flexible working time
• fruits
• integration events
• corporate library
• no dress code
• coffee / tea
• drinks
• leisure zone
• employee referral program
• charity initiatives
• original Swiss chocolate

Recruitment stages

• 1.
  CV analysis
• 2.
  1st interview
• 3.
  2nd interview
• 4.
  Decision

Unic Sp. z o.o.

This is how we work