Sii Sp. z o.o.

Sii Sp. z o.o.

ServiceDesk Plus Administrator

Offer parameters
home office work
mid • senior
valid for 24 days
(until 14 Apr)
Набір відкритий для українців
Recruitment open to Ukrainians
Bydgoszcz, Kuyavia-Pomerania (Poland)
plac Kościeleckich 3

Technologies we use


Windows Server

About the project

IT Operations Competency Center is an organizational unit that brings over 400 specialists. Our projects include over 270,000 users in 2,300 different locations.
The team supports Polish and international clients in four main areas: Service Desk, IT Infrastructure, Cybersecurity, and ServiceNow in realizing various projects.
Currently, we are looking for a ServiceDesk Plus Administrator who will take up ServiceDesk Plus instance configuration and adjust it to our client's needs.

Your responsibilities

  • Develop ServiceDesk Plus software in the Agile environment
  • Analyze clients' requirements to design and propose suited solutions
  • Assess the current state of ServiceDesk Plus software and make recommendations for the architecture and design
  • Implement and configure new modules
  • Administrate ServiceDesk Plus
  • Configure self-service portal and SLA
  • Create ServiceDesk Plus reports, dashboards, groups and categories
  • Identify continuous improvement opportunities, focusing on automation and process improvement

Our requirements

  • Hands-on experience in designing/ implementing/ configuring ServiceDesk Plus software and ManageEngine related products
  • Previous work in the field of user support for ServiceDesk Plus software
  • Ability to conduct trainings for users in terms of ServiceDesk Plus usage and functionalities
  • Excellent interpersonal and communications skills
  • Good knowledge about using Agile delivery methods and tools
  • At least an intermediate level of written and spoken English
Company Image

What we offer

  • First place in Great Place to Work ranking in 2021 – we receive the title and implement new ideas thanks to our employees opinions
  • Employment stability – revenue of 1 MLD PLN, no debts, preferred supplier status for many clients
  • We share the profit with Workers - last year we allocated PLN 21 M to this benefit
  • Attractive benefits package – private healthcare, cafeteria platform, car discounts and more
  • Comfortable workplace – class A offices or remote work
  • Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
  • PLN 500 000 per year for your ideas – with this amount, we support the passions and voluntary actions of our workers
  • Investment in your growth – meetups, webinars, training platform and technology blog – you choose
  • Fantastic atmosphere created by all Sii Power People

Recruitment stages

  • 1.
    Send your CV
  • 2.
    Talk to us about your expectations
  • 3.
    Learn more about our projects and choose the best
  • 4.
    Start your adventure with Sii!

Sii Sp. z o.o.

Sii is a continuously developing provider of technology consulting, digital transformation, BPO and engineering services in Poland. We already employ more than 7 500 professionals and implement projects in a variety of industries for clients from many countries around the world.
The Great Place to Work title, won 8 times in a row, proves that at Sii we create a friendly work environment. In a survey, as many as 90% of our employees responded that Sii is a great place to work, and 95% of them think we have a great atmosphere here.

This is how we work

I apply to:
Sii Sp. z o.o.
Sii Sp. z o.o.
Bydgoszcz, plac Kościeleckich 3, Kuyavia-Pomerania (Poland)
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