HCL Poland

HCL Poland

Technical Support Agent with Portuguese & English

Offer parameters
hybrid work • full office work
mid
Kraków, Lesser Poland (Poland)
Opolska 112

Technologies we use

Operating system

Windows

Your responsibilities

Tasks:
As an Technical Support Agent with HCL Technologies, you will perform a support role for the Portuguese-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing.
Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.
Daily Activities:
  • Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
  • Route problems to internal support group
  • Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
  • Administer and provide User Access in various systems
  • Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
  • Our requirements

    Soft Skills:
  • Excellent communication and conversation skills (both verbal and written)
  • Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
  • Ability to acquire new information quickly and the willingness to do so at all times
  • Willingness to embrace the 24/7 work environment
  • Technical Requirements:
  • Understanding of the IT environment and readiness to learn new processes and technologies
  • Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
  • ITIL knowledge would be an asset
  • Language Requirements:
  • Portuguese – at least B2
  • English – at least B2
  • At HCL, we don’t just accept the differences—we support it and celebrate it. We are committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.

    Please, read our Candidate Data Privacy: https://www.hcltech.com/candidate-privacy-notice

    What we offer

  • Life insurance
  • Private healthcare
  • MultiSport Card
  • Clear career path in a growing multinational organization
  • Benefits

    • sharing the costs of sports activities
    • private medical care
    • sharing the costs of foreign language classes
    • life insurance
    • remote work opportunities
    • flexible working time
    • integration events
    • retirement pension plan
    • extra social benefits
    • employee referral program
    • charity initiatives

    Recruitment stages

    • 1.
      Application
    • 2.
      Shorlisting
    • 3.
      Technical & HR Interview
    • 4.
      Offer Rollout

    HCL Poland

    HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 211,000 ‘Ideapreneurs’ across 52 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000.
    The company’s DNA of grassroots innovation, its ingrained culture of co-innovation, and its tradition of going far beyond what is expected, to create customer value, clearly differentiates it and gives it a distinct advantage in creating value for businesses in the digital and connected world. Along the way, we’ve been recognized for our culture and our achievements. Bloomberg included HCL Technologies in the Gender Equality Index for moving the needle of equality for all. We are named as one of the top employers in Europe, one of the World’s Best Employers in Forbes 2020 and 2021 best employers rankings and recognized in many other such prestigious accolades.
    Poland has become a leading tech market in Europe, as foreign investments and EU funding bolster the country’s IT sector with upgraded infrastructure and systems. HCL recognized the region’s potential and established a global delivery center in Krakow in 2007. Now we work with Fortune 500 firms from there, providing technical support in over 25 languages.
    I apply to:
    HCL Poland
    HCL Poland
    Kraków, Lesser Poland (Poland)

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