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Cyclad

Cyclad

Technical Support Engineer with French

Offer parameters
home office work
mid, senior
Kraków, Lesser Poland (Poland)

Technologies we use

Operating system

Windows
Linux

About the project

For our customer, a fast-growing network automation and security company, specializing in DDI, we are looking for Technical Support Engineer who will assist level 1-3 support teams, investigating, troubleshooting and analyzing new or unknown issues.
Project information:
  • Location: Fully remote
  • Remuneration: around 16 000 – 18 000 gross (depending on the experience and skills of the candidate)
  • Type of employment: contract of employment OR B2B
  • Level: Mid/Senior
  • Project language: Frech and English
  • Contract length: Indefinite/ long-term
  • Start date: depending on candidate’s availability
  • Your responsibilities

    • Analyzing the issues escalated by the Level 1 Support Team and working to solve the problem by replicating it in lab or remotely via screen sharing session. If necessary, reporting the issue to the Level 3 Escalation Team and follow up until a resolution or workaround is found.
    • Maintaining the knowledge base of the Technical Support Team based on your day to-day experience.
    • Ensuring an in-depth follow-up of the support activity for certain sensitive customers or issues. Following escalation procedures and ensure that the service provided meets technical support commitments.
    • Contributing to the improvement of the added value of the Support Team by providing appropriate methodology and procedures to limit the number of escalations to the Level 3 Escalation Team.
    • Designing and developing one or more courses of action, evaluating each of these courses in a test case environment and implementing the best solution to the problem can be required.

    Our requirements

    • 1-3 years of experience with DNS, DHCP, IPAM, TCP/IP network architectures, HTTP/HTTPS and other Internet protocols.
    • Advanced experience with TCP/IP network architectures on various platforms (Unix, Linux, Windows, etc.) and how those platforms interoperate with DNS and DHCP. Knowledge of Unix systems is required.
    • Understanding of public DNS design principles, DNS platforms such as BIND and the DNS protocol itself.
    • Advanced understanding of the DHCP protocol and its fundamentals. • Familiarity with IP Address Management (IPAM) and Microsoft Active Directory would be desired.
    • General understanding of HTTP/HTTPS and other Internet protocols including their performance characteristics.
    • Proven ability to clearly and effectively interact and communicate with customers in a friendly and personable manner via email and/or phone.
    • Excellent verbal and written French and English.

    This is how we organize our work

    This is how we work

    at the client's siteyou focus on a single project at a time
    Company Image

    Development opportunities we offer

    • intracompany training

    What we offer

    • International work environment.
    • Flexible working hours.
    • Working with the newest technologies.
    • Private healthcare.
    • Life insurance.
    • Multisport card.

    Benefits

    • sharing the costs of sports activities
    • private medical care
    • remote work opportunities
    • flexible working time
    • integration events
    • international work environment

    Recruitment stages

    • 1.
      HR Screening
    • 2.
      Tech Interview

    Cyclad

    In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. For our customer, a fast-growing network automation and security company, specializing in DDI, we are looking for Technical Support Engineer who will assist level 1-3 support teams, investigating, troubleshooting and analyzing new or unknown issues.

    This is how we work

    I apply to:
    Cyclad
    Cyclad
    Kraków, Lesser Poland (Poland)
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    Please enclose the following statement in your application: I hereby give consent for my personal data contained in the submitted application documents to be processed by Cyclad sp. z o.o., ul. Chłodna 48/1, 00-872 Warszawa, including my image, in relation to my participation in the recruitment process. I acknowledge that the above consent may be withdrawn at any time.
    if you are interested in participating in future recruitment processes, please enclose the following statement in your application: I hereby give consent for my personal data contained in the submitted application documents to be processed by Cyclad Sp. z o.o., Cyclad sp. z o.o., ul. Chłodna 48/1, 00-872 Warszawa, including my image, in relation to my participation in future recruitment processes. I acknowledge that the above consent may be withdrawn at any time. The Personal Data Controller is Cyclad Sp. z o.o., ul. Chłodna 48/1, 00-872 Warszawa, e-mail: [email protected], contact with the Data Protection Officer is available via e-mail: [email protected] Personal data collected through job applications (CV) within the scope provided for in labor regulations shall be processed in order to allow performance of the ongoing recruitment pursuant to Art. 6(1)(a) of Regulation (EU) no. 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (further referred to as GDPR). In case of giving consent to processing of data for future recruitment processes – personal data shall be processed under the consent, pursuant to Art. 6(1)(a) of the GDPR. If the Application form contains data referred to in Art. 9(1) of the GDPR, it shall be necessary to have the candidates consent for the processing of such data (Art. 9(2)(a) of the GDPR). The consent can be revoked at any time. Withdrawal of the consent shall not affect the lawfulness of the processing that had been performed under the consent prior to its withdrawal. Personal data provided by the candidate related to: - participation in a selected recruitment process will be stored until the recruitment process is completed for a given position, - participation in future recruitment processes will be stored until the candidate's consent to the processing of their data for this purpose is withdrawn, no longer, however, than for 5 years since the last update of the candidate’s data. Personal data may be disclosed to employees or associates of the Company, entities providing support to the Company on the basis of outsourced services or in accordance with data processing agreements, to entities authorized under the law, as well as to entities collaborating with the Company within the scope of job placement, in order to conduct recruitment processes. After the employee’s consent, personal data may also be disclosed to a potential employer for whom the recruitment process is being conducted. Submission of the candidate’s personal data within the scope under Art. 221 of the Labor Code is obligatory for participation in the recruitment process. Submission of other data by the candidate is voluntary. No submission of personal data within the required scope or objection to the processing of such data shall result in lack of possibility to include the Application in the recruitment processes conducted by the Company. The candidate has the right to access and rectify the contents of their data, remove such data, limit its processing, transfer such data, submit objection to the processing and revoke the consent at any time, without affecting the lawfulness of the processing conducted under such consent before it was withdrawn. The candidate also has the right to file a complaint with the President of the Office for Personal Data Protection when they consider the processing of their personal data to be a violation of the provisions of the GDPR.

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