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Offer summary
(Summary generated by AI based on the full job description)
The project focuses on infrastructure and software for AI, cloud, networking, and security, supporting global platforms with 210+ edge locations, 50+ cloud regions, thousands of GPUs. Responsibilities include first-line technical support, managing requests in English, and consulting on products like Cloud, CDN, Hosting, and AI. Required skills include networking knowledge (TCP/IP, DNS) and hardware/software diagnostics, with a B2+ English level. The company offers a competitive salary and benefits such as private medical care and language training budget.
from: 8 June 2026
to: 8 July 2026
salary not specifiedcontract of employment (full-time)
Salary details
basic salary
Offer parameters
level:mid
working mode:remote
location:Kraków, Lesser Poland
Kraków, Lesser Poland
Requirements
Expected technologies
Linux
API
TCP/IP
DNS
Operating system
Linux
Our requirements
- 1+ year of Technical Support experience
- Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
- Good understanding of hardware and software diagnostics (reading logs, etc.)
- English level B2 or higher
- Excellent customer advocacy and soft skills
- Strong problem-solving abilities
- Quick learner, organized, and a team player
- Responsible, polite, and optimistic with strong communication skills
- Able to explain complex concepts clearly and simply
- Skilled at prioritizing tasks
Optional
- Experience with Cloud, CDN or Hosting
- Experience with Linux and API
Your responsibilities
- First-line support, which includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English
- Provide consultations about our products and services, such as Cloud, CDN, Hosting, AI and more
- Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed
About the project
The world’s digital experiences run on something invisible: the infrastructure and software that keep them fast, reliable, and secure. At Gcore, you’ll help design and deliver that foundation for an AI-driven world.
We’re a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications. With 210+ edge locations, 50+ cloud regions, and thousands of GPUs, your work here can reach users and businesses across the globe.
You’ll collaborate with leading technology partners such as Intel, NVIDIA, Dell, and Equinix, and work on platforms that power digital products used around the world. Our vision is simple: to connect the world to AI, anywhere, anytime.
Want to work on technology that goes beyond a single product or industry? Join a global team of 550+ professionals building infrastructure and software that supports the entire digital ecosystem.
This is how we organize our work
This is how we work
in house
What we offer
- Competitive salary
- Flexible working hours
- Remote, hybrid, or office work options depending on your role
- Work from anywhere in the world for up to 45 days per year
- Allowance for significant life events and birthdays
- Language classes
- Modern office space with free snacks, drink and entertainment options
- Team sports activities
Benefits
- private medical care
- sharing the costs of foreign language classes
- integration events
- extra leave
G-CORE INNOVATIONS SOCIETE A RESPONSABILITE LIMITEE
Gcore is an international cloud and edge leader in providing first-class web performance, content delivery, and security.
Headquartered in Luxembourg, with offices around the world, the company provides its solutions to global leaders in numerous industries.
Millions of people worldwide use apps and play games based on our infrastructure and services: we are trusted by World of Tanks, Albion Online, Avast, Photon, Unity, Sandbox Interactive, and others.
Technical Support Specialist (L1)
I apply to:
G-CORE INNOVATIONS SOCIETE A RESPONSABILITE LIMITEE
Kraków, Lesser Poland
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