JAMF

JAMF

Technical Support Specialist (Languages)

Offer parameters
home office work • hybrid work
Łódź, Łódź (Poland)
junior, mid

Technologies we use

Expected

MacOS
iOS
MDM tools

About the project

Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf’s purpose is to simplify work by helping organizations manage and secure an Apple experience that end users love and organizations trust.
We are a group of curious, self-starters with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology – freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,000 employees worldwide with offices in the U.S., Europe, Japan, and Australia. To learn more visit: https://www.jamf.com.
Jamf operates as a choice-based office model. Choose an assigned desk, a shared desk, or connect remote from your home office. This role is remote in Poland. We are only able to accept applications for those based in Poland or have sponsorship to live and work in Poland.
The Technical Support Specialist provides 2nd line technical support for customers related to the installation, troubleshooting and integration of Jamf products and supporting technologies. The position provides firsthand assistance to end-users and is responsible for day-to-day interactions with customers. The position also actively participates in the creation, maintenance, and sharing of technical information and documentation related to core Jamf products and supporting technologies.

Your responsibilities

  • Utilize available documentation and resources to identify and resolve customer issues independently and part of a team
  • Work firsthand with customer to troubleshoot, recreate, and/or resolve support issues related to JAMF products and supporting technologies
  • Answer local support number and contribute to the global support resource pool
  • Maintain excellent case documentation to allow for collaborative troubleshooting and resolution
  • Effectively communicate with customers in all formats and use judgement to determine the appropriate channel of response (email, phone screen sharing etc.)
  • Maintain case management to ensure target response times are met
  • Actively participates cross-departmentally and cross-regionally in the creation, maintenance, and sharing of technical information and documentation related to core Jamf products and supporting technologies
  • Other duties and special projects as assigned

Our requirements

  • Communication (Level B2/C1) in English (required)
  • Communication (Level B2/C1) in German or French
  • Minimum 1 year exceptional customer service skills along with the ability to interact with internal and external customers
  • Minimum of 2 years previous experience in technical support and/or systems administration
  • Minimum of 1 year experience with MacOS and server platforms
  • Ability to communicate complex technical terms in an easy to understand, non-technical manner
  • Ability to engage with and establish trust and rapport with all levels of customers and employees
  • Ability to perform troubleshooting and problem solving tasks related to systems, networks, and hardware
  • Capacity to multi-task and quickly prioritize duties
  • Aptitude to quickly learn technical concepts
  • Ability to work independently and as part of a team
  • A combination of relevant experience and education may be considered

    Optional

  • Minimum of 1 years previous experience in technical support and/or systems administration (Preferred)
  • Minimum of 2 years Experience with MacOS and server platforms (Preferred)

How we help you reach your best potential:

  • We are progressive, but laid back. You are free to be you and work how you work best. Here, you manage your own day and your own work style.
  • Our people are what make us great, and we protect our people. Jamfs across the globe receive a superior compensation and benefits package.
  • Everyone has a voice and everyone can make a difference, our more than 90% employee retention rate agrees!
  • Opportunity to make a real and meaningful impact for more than 38,000 global customers with the best Apple device management solution in the world.
  • We put people over profits – which is why our customers keep coming back to us.
  • Ability to support and give back to your community through volunteer paid time off.
  • We embrace all perspectives. Our employee led I&D groups encourage employees to make real, actionable differences here at Jamf.
  • 24 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
  • Over 100,000 Jamf Nation users, the largest online IT community in the world.

You are the right kind of Jamf if:

You go above and beyond for others, genuine and willing to help, always. You support the team around you, you don’t point fingers or pass blame. You take responsibility for your actions, are open, and respect others. You value different perspectives, in how you work and how you learn. You are naturally inquisitive, like to create and be creative. You are a problem solver, curious and resourceful, self-driven and constantly improving. You roll up your sleeves and dig in. You are excited by not knowing what may lie ahead. You are willing to take risks, try new things, even fail just to do it better next time. You’re not a jerk. You put people first. You are a good person, someone who just wants to do the right thing.

Why Jamf?

Our mission is simple; we help organizations succeed with Apple. At Jamf, we put people first. We focus on the human before we focus on the technology. We are just good people that have it at their core to do what’s right – for our customers, our employees and our communities.
Jamf is an equal opportunity employer and does not discriminate with regard to race, color, national origin, age, religion, disability, gender, gender identity or expression, sexual orientation, pregnancy, genetic information, familial status, marital status, military status, or any other characteristics protected by federal, state, and local applicable fair employment practices laws.

Benefits

  • private medical care
  • sharing the costs of professional training & courses
  • life insurance
  • remote work opportunities
  • flexible working time
  • integration events
  • no dress code
  • coffee / tea
  • employee referral program
  • extra leave
  • Apple devices
  • custom workstation
  • employee stock purchase program
  • volunteer time off

JAMF

Jamf, the standard for Apple in the enterprise, extends the legendary Apple experience people enjoy in their personal lives to the workplace. Jamf’s cloud software is the only solution of scale that automates Mac, iPad, iPhone and Apple TV deployment, management and security. We help organizations, businesses, hospitals, schools and government agencies, connect, manage and protect Apple products without ever having to touch the device— anytime, anywhere.
We are a group of curious, self-starters with a passion for helping people make sense of technology – freeing nurses to care, teachers to teach and businesses to thrive. We take pride in making meaningful impact for tens of thousands of customers around the globe, all the while getting to work with the best Apple infrastructure and security platform in the world. We have over 2,000 employees worldwide with offices in the U.S., Poland, Netherlands, Japan, and Australia. To learn more visit: https://www.jamf.com.

This is how we work

I apply to:
JAMF
JAMF
Łódź, Łódź (Poland)
Pracodawca zbiera zgłoszenia przez swój system. Przejdziesz na jego formularz.

Klikając w przycisk „Aplikuj” potwierdzasz, że zapoznałeś(-łaś) się i akceptujesz Regulamin serwisu.

Grupa Pracuj S.A. jest administratorem Twoich danych m.in. dla celów świadczenia Ci usług w the:protocol oraz w celach analitycznych i marketingowych. Jeżeli masz pytania lub chcesz skorzystać ze swoich praw (dostępu do danych, ich sprostowania, usunięcia, ograniczenia przetwarzania, przeniesienia, sprzeciwu lub skargi do PUODO), skontaktuj się z nami: [email protected] lub z naszym inspektorem ochrony danych: [email protected]. Więcej informacji w Polityce Prywatności.


Klikając w przycisk „Aplikuj”, „Aplikuj teraz” lub w inny sposób wysyłając zgłoszenie rekrutacyjne do JAMF SOFTWARE POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ z siedzibą w: Inflancka 4, 00-189 Warszawa (Pracodawca - administrator danych), zgadzasz się na przetwarzanie przez Pracodawcę Twoich danych osobowych zawartych w zgłoszeniu rekrutacyjnym, w celu prowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu. W każdym czasie możesz cofnąć zgodę kontaktując się z nami pod adresem e-mail: [email protected]
Będziemy przetwarzali informacje o Tobie w celu prowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu, w oparciu o następujące podstawy prawne: (a) aby wypełnić ciążące na nas obowiązki prawne – dane wskazane w Kodeksie pracy (m.in. dane identyfikacyjne, dane kontaktowe, wykształcenie, doświadczenie zawodowe, umiejętności, kwalifikacje) lub w innych przepisach prawa (według wymogów ogłoszenia); (b) aby podjąć działania na Twoje żądanie przed zawarciem umowy (np. informacje o oczekiwanym wynagrodzeniu i Twojej dostępności do rozpoczęcia pracy); (c) w oparciu o Twoją zgodę (np. Twój wizerunek, zainteresowania); w oparciu o nasz prawnie uzasadniony interes (np. Twój adres e-mail, który jest niezbędny do Twojej identyfikacji na formularzu Pracuj.pl). Twoje dane osobowe możemy przetwarzać także celu prowadzenia przyszłych rekrutacji na różne stanowiska (w oparciu o Twoją zgodę). Podanie danych osobowych wskazanych w przepisach prawa, niezbędnych do podjęcia działań na Twoje żądanie przed zawarciem umowy lub niezbędnych w naszym prawnie uzasadnionym interesie, jest obowiązkowe, żeby wziąć udział w rekrutacji. Podanie pozostałych danych jest dobrowolne. Masz prawo dostępu do swoich danych, w tym uzyskania ich kopii, sprostowania danych, żądania ich usunięcia, ograniczenia przetwarzania, wniesienia sprzeciwu wobec przetwarzania oraz przeniesienia podanych danych (na których przetwarzanie wyraziłeś zgodę lub przetwarzamy je na Twoje żądanie przed zawarciem umowy) do innego administratora danych. Masz także prawo wniesienia skargi do Prezesa Urzędu Ochrony Danych Osobowych. Cofnięcie zgody pozostaje bez wpływu na zgodność z prawem przetwarzania, którego dokonano na podstawie zgody przed jej cofnięciem. Twoje dane osobowe przetwarzamy w celu prowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu przez okres: maks. 1 roku od zakończenia publikacji ogłoszenia. Twoje dane osobowe możemy przekazać dostawcom usługi publikacji ogłoszeń o pracę, dostawcom systemów do zarządzania rekrutacjami, dostawcom usług IT (hosting), dostawcom systemów informatycznych. Nie przekazujemy Twoich danych osobowych poza Europejski Obszar Gospodarczy (EOG). W razie pytań możesz się z nami skontaktować pod adresem e-mail: [email protected]

Need more information?

You can ask the recruiter a casual question. You will receive a reply within three business days.

Check first if the answer to your question is not already in the body of the offer.
An employer may not respond to your question, particularly if there are less than 3 business days remaining before the offer ends.