Blog
Praca IT
Technical Support Specialist with German
Praca w miastach:Praca IT Warszawa•Praca IT Kraków•Praca IT Wrocław•Praca IT Szczecin•Praca IT Poznań•Praca IT Lublin•Praca IT Katowice•Praca IT Bydgoszcz•Praca IT Łódź•Praca IT Białystok•Praca IT Toruń•Praca IT Gdańsk
Stanowiska:Grafik komputerowy praca•Tester gier praca•Programista praca•Tester oprogramowania praca•Frontend Developer praca•Data scientist praca•Tester manualny praca•Tester praca•Analytics praca•Tester aplikacji praca•Programista java praca•Web developer praca
Technologie i narzędzia:Python praca•Cyberbezpieczeństwo praca•Java praca•Bazy danych praca•Cisco praca•C++ praca•Javascript praca•SQL praca•Business Intelligence praca•Delphi praca•Wordpress praca•Testowanie aplikacji praca•C# praca•PHP praca
Specjalizacje:Devops praca•Mobile praca•Testowanie praca•Security praca•Big data science praca•Helpdesk praca•IT admin praca•PO/PM praca•Scrum master praca•UX/UI praca•Analityka praca•SAP & ERP praca•Agile praca
Infosys Poland Sp. z o.o.

Infosys Poland Sp. z o.o.

Technical Support Specialist with German

Offer parameters

salary not specified

contract of employment (full-time)

hybrid work
mid
valid for 20 days
(until 24 Jun)
Набір відкритий для українців
Recruitment open to Ukrainians
Kraków, Lesser Poland (Poland)

Technologies we use

Expected

iOS
Android

Your responsibilities

  • To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail
  • Update incidents with detailed and relevant information in a timely and effective manner
  • Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution
  • Escalate an incident or troubleshoot tickets according to the company escalation processes
  • Ensure Customer Service Level Agreements are met or exceeded
  • Respond to customer enquiries in a timely and efficient manner
  • Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format
  • Execute transactions as per prescribed guidelines and timelines
  • Ensure customer/user confidentiality and data protection at all times

Our requirements

  • Knowledge of English and German at C1 level
  • Higher education (technical degree would be an asset)
  • Min. 2 years’ work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms
  • Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite
  • Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)
  • Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution
  • Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
  • Intermediate knowledge of Network collaborations & VPN T/S
  • Basic networking knowledge
Company Image

What we offer

  • Working for prestige Client
  • Internal training program
  • Great atmosphere
  • Opportunity to take part in international projects and gain experience with various businesses
  • Set of social benefits to choose from
  • Opportunity to develop your career

Benefits

  • private medical care
  • life insurance
  • leisure zone
  • extra social benefits
  • employee referral program
  • charity initiatives
  • Multisport card
  • Christmas bonus
  • semi-annual bonus
  • training and courses

Recruitment stages

  • 1.
    CV analysis
  • 2.
    Call with the Recruiter
  • 3.
    Tests/Language verification
  • 4.
    Video interview
  • 5.
    Final decision

Infosys Poland Sp. z o.o.

We are present in four major Polish cities: Łódź, Wrocław, Poznań and Kraków.
The respective centers are supported by qualified professionals, providing BPM, HRO and ITO services for some of the largest clients in the world in over 28 languages. In Łódź alone there are at least 2,200 specialists, making Infosys one of the most important players in the service sector in Poland.
Our Infosys BPM Poland key business process outsourcing service areas are tax management, master data management, finance and accounting, sourcing and procurement, business transformation projects, and auditing.
With the implementation of Lean Methodology across the industry, we have focused on improving the business processes. The transformation of the Business Process Management (BPM) industry reflects the fact that the nature of work in the enterprise has moved beyond just processing transactions to management of a client’s end-to-end business process as a partner.

This is how we work

I apply to:
Infosys Poland Sp. z o.o.
Infosys Poland Sp. z o.o.
Kraków, Lesser Poland (Poland)
Pracodawca zbiera zgłoszenia przez swój system. Przejdziesz na jego formularz.

Klikając w przycisk „Aplikuj” potwierdzasz, że zapoznałeś(-łaś) się i akceptujesz Regulamin serwisu.

Grupa Pracuj S.A. jest administratorem Twoich danych m.in. dla celów świadczenia Ci usług w the:protocol oraz w celach analitycznych i marketingowych. Jeżeli masz pytania lub chcesz skorzystać ze swoich praw (dostępu do danych, ich sprostowania, usunięcia, ograniczenia przetwarzania, przeniesienia, sprzeciwu lub skargi do PUODO), skontaktuj się z nami: [email protected] lub z naszym inspektorem ochrony danych: [email protected]. Więcej informacji w Polityce Prywatności.

Need more information?

You can ask the recruiter a casual question. You will receive a reply within three business days.

Check first if the answer to your question is not already in the body of the offer.
An employer may not respond to your question, particularly if there are less than 3 business days remaining before the offer ends.

Wybraliśmy dla Ciebie