AI Infrastructure Systems Engineer

Our requirements

• Linux/OS Administration: Strong proficiency navigating, troubleshooting, and diagnosing issues in Linux environments.
• Networking Fundamentals: Good understanding of IP networking, DNS, DHCP (DHCPv4/DHCPv6), and network diagnostics.
• Hardware & Firmware Knowledge: Familiarity with server components, BMCs (Baseboard Management Controllers), BIOS, and basic physical infrastructure (NICs,switches).
• Containerization & Orchestration: Practical experience troubleshooting in Kubernetes environments (e.g., K3s, custom distributions), CNI plugins, and workload scheduling.
• Ticketing & Tracking Systems: Experience using ticket systems to manage, escalate, and organize operational tasks.
• Problem-Solving: Strong analytical and troubleshooting skills with the ability to distinguish between software/configuration issues and physical hardware failures.
• Incident Management: Ability to work well under time-sensitive deployment deadlines (Tier 2 response environments).
• Cross-Timezone Collaboration: Ability to pass off tasks smoothly to global counterparts at the end of a shift (handoff reporting).
• Bachelor's degree in Information Technology, Computer Science, or a related field 2+ years of computer networking experience
• 2+ years of Linux operating systems experience

Optional

• Bootstrap/Deployment Experience: Experience with netboot/PXE installation processes, or unattended server installation setups.
• Containerization & Orchestration: Familiarity with Docker, Kubernetes, or workflow orchestration tools.
• Automation/Scripting: Ability to write or interpret basic scripts (Bash, Python) to assist with automated diagnostics.
• DCIM/IPAM Tools: Prior experience working with tools like NetBox or other DCIM/Inventory management systems

Your responsibilities

• Frontline Support: Act as the escalation point for automated deployment pipelines and installation scripts.
• Deployment Issue Triage: Monitor, investigate, and manage incoming tickets generated during the hardware and software bootstrapping phases.
• Log & Metric Analysis: Dive into installer logs, operating system metrics, and orchestration workflow histories to determine why a deployment or hardware qualification step failed.
• Software Diagnosis: Investigate, diagnose, and resolve software-related deployment failures, containerization glitches, or configuration issues (e.g., DHCP, PXE boot, network services).
• Hardware & Firmware Escalation: Identify issues rooted in faulty hardware, outdated firmware, or physical networking constraints, and efficiently route/escalate them to the appropriate hardware engineering or data center technician teams.
• Documentation & Continuous Improvement: Update runbooks, diagnostic playbooks, and error resolution guides to streamline future deployment.
• Collaboration: Act as the bridge between software development, DevOps, and hardware operations teams to drive rapid resolution of blockers.

This is how we organize our work

What we offer

• We offer a full-time employment contract
• Location – Cracow; work model – hybrid
• Stable and long-term cooperation
• Well-defined career path at the European leader in engineering & IT consulting
• Opportunity to relocate and work in different ALTEN Polska branches
• After completion of the project, opportunity to engage in a subsequent one within the company
• Introduction and cooperation with dedicated Competences Manager
• We also offer cooperation based on a B2B or Contract of mandate (UZ).
• We also guarantee:
• Access to professional certifications with our technology partners (e.g. Google, ISTQB)
• Access to relevant industry events
• Access to the Knowledge Sharing Program
• Access to Referral program

Benefits

• life insurance
• retirement pension plan
• baby layette
• employee referral program
• Medicover medical care
• Medicover dental care
• Medicover Benefits platform
• Medicover Sport card

ALTEN Polska