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Offer summary
(Summary generated by AI based on the full job description)
The project focuses on Application Portfolio Management and Service Governance using ServiceNow. Key tasks include managing and updating application and service data, analyzing the portfolio for optimization and IT process compliance. Responsibilities cover reporting, collaboration with IT teams, and supporting audits and continuous improvement. The offer includes a fixed quarterly or annual bonus plus benefits such as private medical care and remote work opportunities.
from: 22 June 2026
to: 22 July 2026
salary not specifiedcontract of employment (full-time)
Salary details
basic salary
fixed bonus (e.g., quarterly, annual)
Offer parameters
level:mid • senior
working mode:hybrid
Kraków, Podgórze
Requirements
Expected technologies
ServiceNow
Our requirements
- 3–6 years of experience in IT with exposure to application portfolio management, service management, or IT governance
- Experience working with enterprise platforms such as ServiceNow and handling application or service data for reporting or analysis
- Good understanding of IT service management concepts, including applications, services, and configuration management
- Strong attention to detail with the ability to manage and improve data accuracy and quality
- Ability to analyze data, present insights clearly, and collaborate effectively with stakeholders
Optional
- Experience in enterprise IT environments
- Familiarity with ServiceNow APM, CMDB or service mapping
- Certifications such as ITIL Foundation or ServiceNow training
Your responsibilities
- Maintain and govern Application Portfolio Management (APM) data within ServiceNow, ensuring application and service records remain accurate, complete, and up to date.
- Manage and monitor application lifecycle statuses, supporting portfolio decisions around investment, maintenance, modernization, consolidation, and retirement.
- Conduct portfolio analysis to identify duplicate, redundant, and obsolete applications, providing recommendations to optimize the application landscape.
- Ensure accurate mapping between business applications, technical services, and business capabilities, supporting service ownership, accountability, and organizational structures.
- Support CMDB and ServiceNow data governance activities, including data quality monitoring, validation, remediation, and compliance with established standards.
- Develop and maintain dashboards, reports, and portfolio insights to support governance forums, service reviews, architecture assessments, and IT leadership decision-making.
- Collaborate with application owners, service managers, architects, and business stakeholders to improve portfolio transparency and service management effectiveness.
- Assist in the definition and enforcement of APM and service management processes, standards, and governance practices within ServiceNow.
- Support audits, risk assessments, and regulatory reporting by ensuring portfolio and service data is reliable and properly maintained.
- Contribute to continuous improvement initiatives across Application Portfolio Management, Service Mapping, and ServiceNow platform capabilities.
About the project
As an Analyst within Application Portfolio Management & Service Governance, you will support the accuracy, structure, and governance of application and service data within ServiceNow. You will work closely with IT teams to ensure alignment between applications, services, and business capabilities, while enabling informed decision-making through reporting and insights.
This is a 50/50 hybrid role from our Kraków office and is offered on a full-time employment contract.
How we support our colleagues?
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected]
Please attach CV in English only
Benefits
- private medical care
- remote work opportunities
- integration events
- dental care
- corporate sports team
- corporate library
- no dress code
- extra social benefits
- employee referral program
- extra leave
Aon Sp. z o.o.
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
This is how we work
Application Portfolio & Service Governance Analyst
I apply to:
Aon Sp. z o.o.
Kraków, Podgórze
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