Application Support Associate

Our requirements

• Must have a High School diploma or equivalent or relevant work experience
• Basic Knowledge of networking
• Basic Understanding of message flow with the ability to gain an in-depth understanding
• Basic understanding of API monitoring/reading logs
• Basic Understanding of File transfer protocol
• Strong verbal and written communication skills.
• Takes ownership through to incident resolution.
• Client focused ethos with the ability to interact across all management levels.
• Exposure to Unix/ bash or shell scripting is an added advantage.
• Exposure to ITIL standard ticket practices/Service Now experience a plus
• Working knowledge of Linux, Splunk, Grafana, Prometheus or other monitoring tools including log analysis and constructing queries preferred.
• Previous IT Operations/Service Desk experience desirable, but not essential as training will be given.
• Experience with ISO 8583 or equivalent messaging protocol.
• Associate degree in relative field or 2 years of equivalent industry experience. 2 years working in tech industry is a plus.
• Ability to work effectively as part of a team and individually (self-starter).
• Accepts responsibility for own workload management and escalates / seeks advice & guidance where required.
• Ability to make decisions based upon information available, present recommendations and deal with moderate challenges.
• Assesses urgency of incident, completes analysis, and applies sound logic and problem-solving techniques.

Your responsibilities

• Support and advocate for Visa clients comprised of financial institutions and vendors
• Properly escalate incidents promptly per support guidelines and procedures
• Proactively monitor, recognize, analyze, isolate, and resolve VOCC outages utilizing a variety of tools and techniques
• Internal and External Bridge Stewardship in support of timely resolution of internal and client-facing issues
• Work simultaneously and independently on multiple platforms
• Assess the impact of incidents and author communication for distribution to appropriate recipients within set time frames without guidance
• Support scheduled changes
• Work Hours: This position requires the candidate to work 10 hours shift work during the day (with a 2 weeks rotation). When scheduled, the staff would be required to work on weekends and public holidays.
• This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Company Description

Visa Technology Europe sp. z o.o.