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Offer summary
(Summary generated by AI based on the full job description)
The project involves SaaS operational support for critical customer software with focus on stability and availability. Required skills include PowerShell, Microsoft SQL Server, Windows, Azure DevOps, Microsoft Azure, and ITIL methodology. Responsibilities cover incident management, operational process improvements, change planning and execution, system monitoring, and close cooperation with clients and technical teams. Emphasis is placed on continuous improvement and high service quality.
Application Support Engineer
Company: Banqsoft AS
from: 4 August 2026
to: 3 September 2026
salary not specifiedcontract of employment (full-time)
Salary details
basic salary
Offer parameters
level:mid • senior
working mode:hybrid
Gdańsk, Matarnia
Requirements
Expected technologies
PowerShell
Microsoft SQL Server
Our requirements
- At least 5–8 years of experience in IT operations, application support, platform operations, or technical service delivery
- Higher education in IT or equivalent relevant experience
- Strong operational mindset, with focus on stability, availability, and risk awareness
- A structured and systematic approach, committed to delivering stable, high-quality results
- Very good English communication skills, both written and spoken
- Strong ability to build and maintain customer relationships, especially in operational and incident driven situations
- Comfortable working in a high pace, business critical, operational environment
- Solid hands-on experience with:
- PowerShell
- Microsoft SQL Server (MSSQL)
- Windows‑based application and infrastructure environments
- General infrastructure and networking overview, including security concepts
- Knowledge of ITIL methodology, especially incident, change, and problem management
- Working experience with Azure DevOps and Microsoft Azure in an operational context
Optional
- Experience with Elastic / ELK stack for monitoring and logging
- Experience participating in on-call rotations or similar operational support models
Your responsibilities
o Software upgrades and releases
o Infrastructure and platform changes
o Maintenance windows and operational change requests
o Automations and batch jobs
o CI/CD pipelines
o Integrations and interfaces
o Change reviews
o Post incident reviews
o Documentation and runbook improvements
Our SaaS Operations team
The SaaS Operations team is responsible for:
As a member of the team, you take ownership of systems and customer environments, are comfortable making decisions during incidents and changes, and actively contribute to improving operational maturity and resilience.
About the project
We are looking for a Application Support Engineer to become part of our SaaS Operations Team, delivering business critical operational support to our Customers core software, infrastructure, and integrations.
In this role, you will act as main technical contact for key SaaS customers, taking end to end technical ownership of their environments with a strong focus on day-to-day operations, stability, and availability. Together with the Service Manager, you will plan and execute changes, upgrades, and maintenance of our software and platform, ensuring minimal risk and disruption to customers.
You will also work on projects where, in cooperation with Project Managers and technical teams, you will be responsible for planning and executing tasks related to environment setup, integrations, monitoring, and software installations always with an operational mindset.
You will work closely with our customers, building strong relationships, and acting as a trusted technical partner in both steady state operations and incident situations.
Our aim is to deliver high availability, predictable operations, and excellent customer experience, and you will have real influence on how we optimize operational processes, tooling, and services.
This is how we organize our work
This is how we work
in houseagilescrum
Succeeding the Banqsoft way – Employee DNA
- Curiosity: We embrace the 'Why?’. It’s the spark that ignites learning, innovation, and progress
- Collaboration: Team players with diverse perspectives have more fun building together
- Competence: We're hungry for more! Ever ready for new skills and always seeking to learn
- Customer Focus: We're dedicated to enabling our customers' success. We deliver the benefits of technology to make a difference in society, business, and everyday life
What we offer
- Real impact on solutions used by major financial institutions across the Nordics
- International collaboration and strong engineering culture
- Opportunities to learn, grow, and influence technical decisions
Benefits
- sharing the costs of professional training & courses
- life insurance
- flexible working time
- employee referral program
- Competitive salary & benefits
- Internal mobility opportunities
- Profit-sharing model
- Hybrid working environment
- collaborative environment
- international
- good pension contribution
- health & fitness
Recruitment stages
- 1.CV Review
- 2.Interview
- 3.Decision and offer
Banqsoft AS
Banqsoft is a Nordic-based market leader offering financial software solutions for asset finance, digital banking and credit management. We provide cutting-edge technology solutions and industry expertise to enable service providers to stay competitive in an increasingly digital financial landscape.
We are currently 350 employees (and growing!) across eight offices in Norway, Sweden, Denmark, Finland, Poland and Malaysia. Joining our team, you will get the chance to work within an international company with the possibility to influence decisions and contribute to the organization’s development. We are small enough to understand the end-to-end value chain and large enough to innovate.
We offer you a collaborative and hybrid work environment working with international customers and challenging projects. With established career paths, internal mobility and promotion process we believe there will be plenty of opportunities for you to grow with us.
This is how we work
Application Support Engineer
I apply to:
Banqsoft AS
Gdańsk, Matarnia
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