Application Support Engineer

Our requirements

• 5+ years of IT operations and/or application support experience in a regulated industry, ideally banking or financial services.
• Strong knowledge of ITIL processes, specifically incident, problem, change, and event management.
• Proven experience building or running 24/7 operations (NOC/operations center/command center/service desk or major incident management).
• Hands-on understanding of infrastructure resilience and high availability (e.g., clustering approaches, load balancing, redundant components).
• Experience with monitoring and observability: metrics, APM/tracing/synthetic checks, central logging, and alert/KPI dashboard ownership for 24/7 operations.
• Practical experience supporting integration and messaging technologies such as REST, SOAP, RabbitMQ, and ActiveMQ.
• Working knowledge of cloud and platforms, including AWS services such as EKS, S3, RDS PostgreSQL, ECR, Secrets Manager, CloudWatch, and CloudTrail.
• Solid background in application-level resilience and operational readiness concepts (in cooperation with development/DevOps).

Optional

• ITIL certification and/or experience aligning operations to BCM/ISO 22301 (or similar) with concrete technical test plans.
• Experience with Kong, Kubernetes/EKS, and container-driven operations in production.

Your responsibilities

• Operate and support highly available banking applications and underlying infrastructure to maintain 24/7 service continuity.
• Manage incidents, problems, changes, and events using ITIL-based processes, ensuring controlled communication and timely resolution.
• Run and continuously improve shift models (e.g., NOC/operations/command center and major incident coordination) in line with service expectations.
• Design and support resilience patterns in collaboration with development and DevOps teams (e.g., blue/green, canary releases, graceful degradation, retry/circuit-breaker patterns).
• Own monitoring and observability for operational readiness—covering infrastructure and application/transaction monitoring, alerts, dashboards, and log analysis.
• Use ticket/ITSM tooling (e.g., ServiceNow or Jira or comparable systems) and ensure integrations with monitoring and alerting solutions work reliably.
• Contribute to high availability and recovery strategies, including backup and recovery concepts and execution of failover/DR test plans.
• Support enterprise Linux/Unix and Windows Server environments, alongside container orchestration and virtualization platforms.

About the project

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What we offer

• Stable and long-term cooperation with very good conditions
• Enhance your skills and develop your expertise in the financial industry
• Work on the most strategic projects available in the market
• Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
• Participate in Social Events, training, and work in an international environment
• Access to attractive Medical Package
• Access to Multisport Program
• Access to Pluralsight
• Flexible hours

Benefits

• sharing the costs of sports activities
• private medical care
• flexible working time
• fruits
• integration events
• corporate gym
• saving & investment scheme
• no dress code
• coffee / tea
• drinks
• christmas gifts
• birthday celebration
• sharing the costs of a streaming platform subscription
• access to +100 projects
• access to Pluralsight

Recruitment stages

• 1.
  online interview
• 2.
  online interview

ITDS Polska Sp. z o.o.