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Offer summary
(Summary generated by AI based on the full job description)
The project involves technical support for international clients focused on applications and production environments. Key technologies and skills are MS Windows, scripting and SQL, optionally Linux and AI tools. Responsibilities include investigating production issues, root cause analysis, working with logs, automation, supporting implementations and client onboarding, and direct English communication on rotating afternoon/evening and night shifts. Offered: direct B2B contract with a US client, shift allowances and private medical care.
Application Support Engineer (supporting US and Asia-Pacific markets)
Company: Tap.Talent
from: 9 November 2026
to: 9 December 2026
salary not specifiedB2B contract (full-time)
Salary details
allowances for shift work
Offer parameters
level:mid
working mode:full office
location:Wrocław, Lower Silesia
Wrocław, Lower Silesia
Requirements
Expected technologies
Windows Server
Optional technologies
Linux
SQL
Our requirements
- Experience in Technical Support, Application Support or a similar technical role
- Solid experience with MS Windows environments
- Experience with scripting languages
- Practical SQL experience or willingness to develop it
- Fluent English and confidence communicating directly with international clients
- Enjoyment of troubleshooting and finding root causes
- Analytical, detail-oriented and self-motivated approach
- Ability to work independently and manage several tasks in a dynamic environment
- Comfort working afternoon/evening and night shifts
- Interest in technology and curiosity about financial technology and electronic trading
Optional
- Linux experience
- SQL experience
- Experience with AI tools and automation
- Familiarity with financial, banking or trading environments
- Bachelor's degree in a technical or analytical field
Your responsibilities
- Investigate and resolve application and production issues
- Provide technical support to international clients
- Analyse problems and identify their root causes
- Troubleshoot Windows- and Linux-based applications and environments
- Work with application and system logs
- Use scripting for troubleshooting, automation and operational tasks
- Write and analyse SQL queries
- Support client onboarding and technical implementations
- Participate in technical projects
- Communicate directly with English-speaking clients
- Cooperate with colleagues across different time zones
- Identify opportunities to improve support processes and team efficiency
- Bring your own ideas and solutions
About the project
This role is designed around supporting clients in different global markets.
During the onboarding and training period, you will initially work primarily during US business hours, working closely with the US-based team and clients, learning the systems and processes.
Once you are fully trained and able to work independently, you will move to a rotational shift schedule covering US and Asia-Pacific clients:
You should therefore be comfortable working both afternoon/evening and night shifts as part of a planned rotation.
These are regular full working shifts, not on-call or standby shifts. You will be responsible for providing full technical support throughout your scheduled working hours.
Each 8.5-hour shift includes a 30-minute paid lunch break, meaning 8 hours of actual working time.
There is a short overlap between the shifts to allow the team to hand over ongoing issues and important information.
Please note: the shift schedule and rotation model are currently planned and may be adjusted before final implementation.
This is how we organize our work
This is how we work
at the client's siteyou focus on a single project at a timeyou have influence on the choice of tools and technologiesyou have influence on the technological solutions appliedyou have influence on the productyou focus on product development
Team members
backend developertechnical leaderarchitect
Why is this role different?
This is much more than a traditional Application Support position.
You will not simply receive tickets, resolve them and move on. You will become an important part of a small, highly specialised international team.
Your responsibilities will combine:
Because the team is relatively small, your work will be highly visible and your contribution will have a real impact on the company and its clients.
Who will enjoy this role?
- You enjoy solving technical problems rather than simply following scripts
- You want direct contact with international clients
- You are curious about how financial and trading systems work
- You want to work with both US and Asia-Pacific markets
- You don't mind working non-standard hours and appreciate the flexibility of shift work
- You want a role where your ideas and contribution are genuinely visible
- You are looking for a long-term opportunity with continuous learning and professional growth
What we offer
- Direct B2B contract with a US-based company
- Competitive base compensation
- Additional shift premiums
- Transportation support for evening/night shifts
- Hybrid work model after the onboarding and training period- typically 6-12 months
- Comfortable office close to Wrocław city centre
- 20 paid vacation days per year
- 25 paid vacation days from the sixth year of cooperation
- Up to 10 paid sick days per year
- Subsidized private medical care
- International working environment
- Opportunity to work with US-based colleagues and international clients
- Opportunity to travel to USA for training
- Company events and team-building activities
- 24/7 access to the office
- Free coffee, tea and cookies
Development opportunities we offer
- development budget
- external training
- industry-specific e-learning platforms
- intracompany training
- time for development of your ideas
Benefits
- private medical care
Tap.Talent
Tap.Talent is looking for an Application Support Engineer on behalf of our US-based client- a technology company delivering advanced solutions for electronic and algorithmic trading.
You will be part of a team supporting clients across different time zones - including the US and Asia-Pacific.
This is a great opportunity for someone who enjoys technical problem-solving, working directly with international clients and wants to develop their career in a highly specialised technology environment.
Working hours- supporting US and Asia-Pacific markets
Application Support Engineer (supporting US and Asia-Pacific markets)
I apply to:
Tap.Talent
Wrocław, Lower Silesia
Need more information?
- Make sure the body of the offer doesn’t already include what you’re looking for.
- Ask a question if you need more information you’re interested in.
- We’ll forward your question to the employer and aim to provide a response within 3 business days.