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Application Support Specialist - Logistics and Transportation
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Offer summary

(Summary generated by AI based on the full job description)

The project focuses on application support in logistics and transportation, specifically working with WMS and TMS systems. Key technologies include SQL, Windows, and ITSM (ServiceNow). Responsibilities cover Level 1 and 2 incident handling, functional and technical analysis, production testing, and procedure documentation. Ensuring continuous application operation and incident management are primary tasks. The project offers growth in an international environment with benefits like medical care and multisport.

you can start ASAP

Application Support Specialist - Logistics and Transportation

Company: ITDS Polska Sp. z o.o.

from: 22 May 2026
to: 21 June 2026
25 200 - 36 960 złnet (+ VAT)/ mth.B2B contract (full-time)
Salary details
basic salary
Offer parameters
level:mid
working mode:hybrid
location:Warszawa, Masovian
Warszawa, Masovian

Requirements

Expected technologies

SQL
Windows Server
ServiceNow

Operating system

Windows

Our requirements

  • At least 3 years of experience in application support, preferably within a logistics or transportation environment.
  • Strong functional analysis skills related to logistics or warehouse management systems.
  • Proficiency in SQL, Windows environment, and ITSM tools such as ServiceNow.
  • Good problem-solving skills with the ability to prioritize and manage incidents effectively.
  • Excellent written and verbal communication skills in professional English.

Optional

  • Experience with WMS, TMS or related logistics applications.
  • Knowledge of logistics and transportation business processes.
  • Certification in ITIL or other IT support frameworks.

Your responsibilities

  • Handle Level 1 and Level 2 user incidents and service requests to ensure optimal application availability.
  • Perform functional and technical analysis to troubleshoot application issues effectively.
  • Qualify and prioritize tickets using ITSM tools such as ServiceNow, escalating issues when necessary.
  • Follow incidents through to resolution, ensuring minimal impact on business operations.
  • Conduct testing activities during production releases to ensure seamless updates.
  • Write, update, and maintain procedures and knowledge base documentation.
  • Participate in major incident management and crisis resolution meetings to support continuous service delivery.

About the project

As a Logistics and Transportation Application Support Specialist, you will be working for our client, a leading player in the logistics industry. You will contribute to maintaining and enhancing critical applications like WMS and TMS, ensuring smooth operations and continuous improvement of the transportation management systems. This role offers a chance to be at the heart of digital logistics innovation and advance your career in a dynamic environment.
Empower logistics excellence — drive seamless application support in transportation!
Warszawa-based opportunity with hybrid work model (up to 2 remote days per week).
Only candidates with an existing legal right to work in the European Union will be considered for this role.

This is how we organize our work

This is how we work

at the client's siteagilescrum

#GETREADY to meet with us!

ITDS Business Consultants is involved in many various, innovative and professional IT projects for international companies in the financial industry in Europe. We offer an environment for professional, ambitious, and driven people.
We would like to meet you. If you are interested please apply and attach your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data.

ITDS’s Whistleblower Procedure

📌 You can report violations in accordance with ITDS’s Whistleblower Procedure available here: https://itds.pl/wp-content/uploads/2025/03/INFORMATION-ON-PROCEDURE-FOR-REPORTING-BREACHES-AND-PROTECTION-OF-WHISTLEBLOWERS-AT-ITDS-POLSKA.pdf
Company

What we offer

  • Stable and long-term cooperation with very good conditions
  • Enhance your skills and develop your expertise in the financial industry
  • Work on the most strategic projects available in the market
  • Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
  • Participate in Social Events, training, and work in an international environment
  • Access to attractive Medical Package
  • Access to Multisport Program
  • Access to Pluralsight
  • Flexible hours

Benefits

  • sharing the costs of sports activities
  • private medical care
  • flexible working time
  • fruits
  • integration events
  • corporate gym
  • saving & investment scheme
  • no dress code
  • coffee / tea
  • drinks
  • christmas gifts
  • birthday celebration
  • sharing the costs of a streaming platform subscription
  • access to +100 projects
  • access to Pluralsight

Recruitment stages

  • 1.
    online interview
  • 2.
    online interview

ITDS Polska Sp. z o.o.

ITDS supports financial service providers to take the next steps.
We identify what’s possible, every day. Opportunities in the areas of technology, organization, and digitization.
We see where banks, insurers, payment companies, or fintech can go and how they can get there.
That’s why we want to stimulate you to ramp up your ambition. Forget what you perceive as restraints and step towards the new reality.
ITDS in Poland - Pure player in new Technologies & Financial Industry
+300 IT implementation professionals
+20 clients in the Banking, Insurance, Payment & Fintech Industry
ITDS excels in digital strategy delivery and implementation of best-of-breed lending solutions. ITDS has delivered successful strategic projects throughout Europe since 1998. We combine the experience we’ve accumulated with in-depth knowledge of technologies, business processes, and EU legislation to unlock new business opportunities.

This is how we work

Application Support Specialist - Logistics and Transportation
25.2k–37k zł / mth. (B2B)
I apply to:
ITDS Polska Sp. z o.o.
Warszawa, Masovian
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