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Offer summary
(Summary generated by AI based on the full job description)
The project involves support of business applications, including ERP systems. The key stack includes Microsoft Dynamics 365 or SAP as ERP platforms. Main responsibilities cover handling user requests and incidents, logging and escalating tickets, resolving common application issues and cooperating with 2nd/3rd Line Support and business users. Required minimum 2 years in application support or Service Desk, analytical troubleshooting skills and English communication. Benefits: private medical care, Multisport, language courses, group life insurance, long‑service awards, referral bonus.
from: 24 September 2026
to: 24 October 2026
9000 - 11 000 złgross/ mth.contract of employment (full-time)
Offer parameters
level:junior
working mode:hybrid
location:Kraków, Lesser Poland
Kraków, Lesser Poland
Requirements
Expected technologies
Microsoft Dynamics
SAP
Our requirements
- At least 2 years of experience in Application Support, IT Support, Service Desk or Customer Service.
- Basic knowledge of an ERP system, such as Microsoft Dynamics 365 or SAP.
- An analytical approach to troubleshooting and the ability to find solutions independently.
- Strong communication and organisational skills.
- English skills sufficient to communicate confidently with business users.
- An interest in developing your expertise in business applications, ERP systems and business processes.
Your responsibilities
- As an Application Support Specialist, you will be the first point of contact for business users of ERP systems and other business applications. You will investigate day-to-day issues, help users find solutions and escalate more complex cases to 2nd and 3rd Line Support teams.
- Your responsibilities will include:
- Handling user requests and incidents related to ERP systems and other business applications.
- Investigating and resolving common application issues.
- Logging, updating and monitoring tickets.
- Escalating complex issues to 2nd and 3rd Line Support teams.
- Supporting users in their daily work with business systems.
- Checking that applications and related business processes work as expected.
- Working with business users and IT teams in an international environment.
What we offer
- Private medical care
- Multisport sports card
- Language courses
- Group life insurance
- Long‑service (jubilee) awards
- Employee referral bonus
Recruitment for
The hiring organisation is a well-established company within the retail industry. As a large organisation, it is known for its robust operations and commitment to integrating advanced technology to improve business processes.
Application Support Specialist (1st line)
9k–11k zł / mth. (CoE)
I apply to:
Michael Page
Kraków, Lesser Poland
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