B2B Senior Systems Site Reliability Engineer

Our requirements

• Minimum of 5 years experience in software engineering, SRE or production operations roles.
• Strong production troubleshooting skills across the stack. Ability to diagnose issues from first principles using the tools available (profilers, heap and thread dumps, query plans, traces, logs, metrics).
• Experience working within a form of the Agile development framework process.
• Hands-on experience operating production services on AWS (e.g. EC2, S3, EKS, RDS/Aurora, CloudFront).
• Experience utilizing observability tools (i.e. Grafana, Prometheus, LogicMonitor).
• Experience creating clear and concise technical documentation that is targeted at both technical and non-technical audiences.
• Experience writing infrastructure as a code.
• Experience writing automation in a general-purpose language (e.g. Python, Go, Java, or similar) to a production standard.
• Strong judgement about how to apply AI effectively across the full range of SRE work, including high-stakes areas such as production access and sensitive data, knowing how to scope and verify work to make it safe.
• Hands-on experience using agentic development tools (e.g. Claude Code, Cursor, Copilot) to deliver engineering and operational work, scoping and delegating bounded tasks, verifying the output, and shipping with confidence.
• Experience improving how a team works with AI, for example authoring reusable skills, repository context files, or prompt patterns that others adopt.

Optional

• Experience optimizing SQL queries and database engine tuning.
• Experience with CI/CD Tooling (e.g. Github Actions, Jenkins).
• Exposure to chaos engineering, fault injection and disaster recovery exercises.
• Familiar with FinOps practices.
• Bachelor's degree or a combination of relevant experience and education may be considered.

Your responsibilities

• Partner with engineering teams to define service-level objectives, error budgets, and supporting indicators for their services, and help them use those measures to inform prioritization and reliability investment.
• Investigate complex production issues end-to-end across application, data, infrastructure, and network layers, using AI to correlate logs, metrics, and code and to pressure-test hypotheses before acting.
• Produce clear technical documentation, runbooks, architecture notes, postmortems and proofs of concept for both technical and non-technical audiences, in a form that engineers and AI tools can re-use.
• Identify systemic sources of toil and lead the work to eliminate them through automation, AI agents, tooling, and process change.
• Set the conditions for AI agents to do reliable work in our environment, including repository context, well-specified tasks, integrations such as MCP servers that give AI safe access to the systems it needs, and the tests and guardrails needed for AI-authored change to be trusted.
• Participate in team ceremonies to identify and refine work, communicate findings, and drive opportunities to collaborate.
• Drive cross-team and cross-department collaboration on reliability initiatives, including reviewing designs, influencing roadmaps, and mentoring engineers on SRE practices, including effective AI use in their reliability work.
• Advise senior leadership and stakeholders during critical customer escalations, translating between technical reality and business impact.
• Contribute to scaling the SRE practice itself: improving our standards, our tooling, and how we partner with product engineering teams.

About the project

What it means to be a Jamf?

What we offer

• Named a 2025 Best Companies to Work For by U.S. News.
• Named a 2024 Best Technology Company to Work For by U.S. News.
• Named one of Forbes Most Trusted Companies in 2024.
• Named a 2024 Best Companies to Work For by U.S. News.
• Our developers work in agile delivery teams to produce new features, improve software components, and are the subject matter experts for our Jamf product offerings.
• You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.
• We constantly push the boundaries of technology, our developers support new innovations and OS releases the moment they are made available by Apple.
• Several Jamf engineers are named in patents and with team names like CatDog, ThunderSnow and Dalek you can expect to have some fun while building cutting-edge software.
• You will have the opportunity to work with a small and empowered team where the culture is based on trust, ownership, and respect.
• We offer a clear career path that enables you to grow under supportive leadership and management
• Visit our Jamf Engineering blog to learn more about the innovative projects our team is working on and what we learn from each challenge we solve. A blog written by engineers, for engineers at medium.com/jamf-engineering

Benefits

• flexible working time
• no dress code
• video games at work
• coffee / tea
• leisure zone
• Apple devices

JAMF