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Offer summary
(Summary generated by AI based on the full job description)
The project focuses on Customer Service Management (CSM) for an international healthcare client using the ServiceNow platform. Key requirements include expertise in ServiceNow CSM, skills in requirements gathering and analysis, and working within Agile methodologies. Responsibilities cover collecting requirements, creating user stories, collaborating with technical teams, facilitating workshops, and supporting testing and deployment.
from: 20 August 2026
to: 19 September 2026
salary not specifiedB2B contract (full-time)
salary not specifiedcontract of employment
Offer parameters
level:mid
working mode:remote • hybrid • full office
Białystok, Centrum
Requirements
Expected technologies
ServiceNow
CSM (ServiceNow Customer Service Management)
Our requirements
- Minimum 4 years of experience as a Business Analyst or in a similar role
- Strong knowledge of ServiceNow, particularly Customer Service Management
- Solid understanding of Agile delivery methodologies
- Strong requirements gathering and analysis skills
- Ability to create user stories and manage product backlogs
- Knowledge of business process modelling and functional design
- Experience facilitating stakeholder workshops and requirement sessions
- Excellent communication skills and the ability to manage stakeholder relations
- Ability to collaborate effectively with both business and technical teams
- Professional proficiency in English and the ability to work in an international environment
Your responsibilities
- Gather, analyze, and document business requirements for ServiceNow CSM initiatives
- Translate business needs into clear user stories and functional specifications
- Support backlog refinement, prioritization, and requirements management activities
- Facilitate workshops and discussions with business and technical stakeholders
- Collaborate closely with Product Owners, Solution Architects, and Developers throughout the delivery lifecycle
- Analyze and model business processes to support solution design
- Prepare and maintain functional documentation
- Support testing, deployment, and user adoption activities
About the project
We are seeking an experienced Business Analyst specializing in ServiceNow CSM to support a Customer Service Management project for our client, an international healthcare company.
This is how we organize our work
This is how we work
agile
What we offer
- Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
- Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
- We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
- Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
- Comfortable workplace – class A offices or remote work
- Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
- PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
- Investment in your growth – meetups, webinars, training platform and technology blog – you choose
- Fantastic atmosphere created by all Sii Power People
Recruitment stages
- 1.Send your CV
- 2.Talk to us about your expectations
- 3.Learn more about our projects and choose the best
- 4.Start your adventure with Sii!
Sii Sp. z o.o.
Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment.
Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.
This is how we work
Business Analyst - CSM (f/m/x)
I apply to:
Sii Sp. z o.o.
Białystok, Centrum
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