Praca w miastach:Praca IT Warszawa•Praca IT Kraków•Praca IT Wrocław•Praca IT Szczecin•Praca IT Poznań•Praca IT Lublin•Praca IT Katowice•Praca IT Bydgoszcz•Praca IT Łódź•Praca IT Białystok•Praca IT Toruń•Praca IT Gdańsk
Stanowiska:Grafik komputerowy praca•Tester gier praca•Programista praca•Tester oprogramowania praca•Frontend Developer praca•Data scientist praca•Tester manualny praca•Tester praca•Analytics praca•Tester aplikacji praca•Programista java praca•Web developer praca
Technologie i narzędzia:Python praca•Cyberbezpieczeństwo praca•Java praca•Bazy danych praca•Cisco praca•C++ praca•Javascript praca•SQL praca•Business Intelligence praca•Delphi praca•Wordpress praca•Testowanie aplikacji praca•C# praca•PHP praca
Specjalizacje:Backend praca•Devops praca•Frontend praca•Full-stack praca•GameDev praca•Mobile praca•Embedded praca•Architecture praca•QA/Testing praca•Security praca•AI/ML praca•Big data science praca•Helpdesk praca•IT admin praca•Agile praca•Product Management praca•Project Management praca•UX/UI praca•Business analytics praca•SAP & ERP praca•System analytics praca•PO/PM praca•Scrum master praca•Analityka praca•Data analytics & BI praca
Offer summary
(Summary generated by AI based on the full job description)
The role supports Technical Services processes and system improvements. Work focuses on defining requirements and resolving issues in ServiceMAX (SMAX), integrating with Salesforce (SFDC) and SAP, and implementing Services Opportunity management. Responsibilities include requirements gathering and documentation, facilitating workshops, supporting solution design, UAT and deployments, root-cause analysis and fixes, and continuous process improvement. Minimum 5 years of Business/IT BA experience and fluent English required.
Business Analyst with ServiceMax (f/m/x)
Company: Sii Sp. z o.o.
from: 5 October 2026
to: 4 November 2026
salary not specifiedB2B contract (full-time)
salary not specifiedcontract of employment
Offer parameters
level:senior
working mode:hybrid • full office
Poznań, Wilda
Requirements
Expected technologies
Salesforce Sales Cloud
Salesforce CPQ
ServiceMax
Business Analysis
SAP
Optional technologies
Power BI
Our requirements
- Minimum 5 years of experience as a Business Analyst, IT Business Analyst, or similar role in business systems and process improvement projects
- Strong experience in requirements gathering, analysis, documentation, and stakeholder management
- Hands-on experience with ServiceMAX (SMAX), Salesforce (SFDC), and SAP
- Ability to analyze complex business processes and translate business needs into functional requirements and system solutions
- Experience supporting testing activities, including UAT planning, execution, and defect management
- Strong problem-solving and analytical skills with the ability to identify root causes and recommend effective solutions
- Previous work in cross-functional teams across business and IT organizations
- Excellent communication and facilitation skills, including conducting workshops and requirements sessions
- Ability to manage multiple priorities in a fast-paced environment and work independently
- Fluent English, both written and spoken
Your responsibilities
- Gathering, analyzing, defining, and refining business requirements for Technical Services initiatives, with a strong focus on ServiceMAX (SMAX)
- Collaborating with business and IT stakeholders to translate business needs into system and process solutions
- Investigating and supporting the resolution of ServiceMAX-related issues
- Identifying and driving process improvement opportunities across ServiceMAX, Salesforce (SFDC), and SAP
- Supporting solution design, user acceptance testing (UAT), and deployment activities
- Leading the definition and implementation of the Services Opportunity process within SMAX/SFDC to improve service sales opportunity tracking and management
- Creating and maintaining business process documentation, user stories, functional specifications, and test scenarios
- Facilitating workshops and requirements sessions with cross-functional teams
- Ensuring solutions align with business objectives and support operational efficiency within the Technical Services organization
- Providing ongoing support and recommendations for continuous improvement of Technical Services processes and systems
About the project
We are looking for an IT Business Analyst to support key business processes and system improvement initiatives. In this role, you will be responsible for defining and refining business requirements, analyzing and resolving ServiceMAX (SMAX) issues, driving process improvements, and supporting testing and solution rollouts. You will work closely with Technical Services, IT, and business stakeholders to develop and enhance processes, including the implementation of a Services Opportunity management process to better capture and manage service sales opportunities.
This is how we work
Business Analyst with ServiceMax (f/m/x)
I apply to:
Sii Sp. z o.o.
Poznań, Wilda
Pracodawca zbiera zgłoszenia przez swój system.
Przejdziesz na zewnętrzny formularz.
By clicking "Aplikuj" you confirm that you've read and accepted our Terms and Conditions.
Certain terms used in this advertisement result from the standard layout and functionality of the website. They are technical in n ...
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Need more information?
- Make sure the body of the offer doesn’t already include what you’re looking for.
- Ask a question if you need more information you’re interested in.
- We’ll forward your question to the employer and aim to provide a response within 3 business days.