Business Strategy Consultant (Telecom)

Our requirements

• 4+ years of experience in the telecom industry, consulting, business analysis, digital transformation or a similar role.
• Good understanding of telecom business processes across selected B2C and/or B2B areas, such as sales, customer experience, customer care, order management, billing, payments, field service or logistics.
• Practical experience in process analysis and design, including mapping as-is processes, identifying pain points and designing detailed to-be processes.
• Ability to understand business and application architecture at a level sufficient to connect business processes, customer journeys, data flows and supporting IT systems.
• Experience in preparing requirements for digital or IT solutions, including functional requirements, process requirements, user stories, acceptance criteria or similar documentation.
• Ability to work autonomously with client stakeholders through interviews, workshops, working sessions and day-to-day project interactions.
• Strong analytical thinking, communication skills and ability to structure complex business problems into clear recommendations and deliverables.
• Professional working proficiency in English.
• PRIORITY SKILLS
• Telco process and customer journey design.
• Understanding of telecom BSS/OSS and related platforms, such as CRM, billing, charging, order management, payment management, field force or logistics systems.
• Business analysis and requirements definition for digital transformation or IT implementation programs.
• BONUS POINTS IF YOU HAVE
• Experience with large-scale IT, digital or business transformation programs in the telecom industry.
• Familiarity with agile and waterfall delivery methodologies.
• Knowledge of TM Forum frameworks, design thinking, operating model design, data-driven strategy or analytics-driven consulting.

Your responsibilities

• Analyze current-state business processes, customer journeys, pain points and business requirements across telecom domains.
• Design target-state digital processes and customer journeys aligned with client strategy and business objectives.
• Translate business needs into clear requirements for new digital and IT solutions, including process requirements, functional requirements, user stories and acceptance criteria.
• Work closely with client business stakeholders, technology teams and delivery teams to ensure that proposed solutions support the target operating model and future-state processes.
• Lead workshops, interviews and working sessions with client stakeholders to gather requirements, validate process designs and align on solution scope.
• Prepare project deliverables such as process maps, requirements documentation, solution concepts, business cases, roadmaps and implementation recommendations.
• Support digital transformation programs from early concept and design through implementation preparation and delivery support.

What we offer

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
• Employee Assistance Program - legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care and life insurance.
• Access to the WorkSmile benefits platform (possibility of using a wide range of products and services, including the Multisport card).

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• employee referral program

Accenture Strategy & Consulting