Chief Technology Officer

Your responsibilities

• Define and execute the company’s technology strategy aligned with business objectives.
• Lead and develop engineering, implementation, integration, DevOps, and technical support teams.
• Oversee the delivery of complex Contact Center and CRM implementation projects for enterprise clients.
• Design scalable, secure omnichannel solution architectures and supervise integrations with CRM, ERP, AI, telecommunication, and BI platforms.
• Establish technology standards, governance, security policies, and quality assurance processes.
• Support business development activities by participating in technical workshops and pre-sales engagements.
• Manage technology budgets, vendor relationships, project risks, and organizational change initiatives.
• Ensure compliance with security standards, GDPR requirements, and business continuity processes.

Our requirements

• 8+ years of experience in the IT industry, including experience as senior technology leadership role (CTO, Head of Technology, IT Director, Solution Director, or similar).
• Proven experience delivering enterprise Contact Center and CRM solutions.
• Strong background in leading technical teams and managing complex implementation and integration projects.
• Experience with cloud platforms (AWS, Azure, or Google Cloud), containerization (Docker, Kubernetes), CI/CD, Infrastructure as Code, and modern integration technologies (REST, SOAP, GraphQL, Middleware, ESB).
• Knowledge of Contact Center platforms such as Genesys, NICE, Five9, Avaya, Cisco, Talkdesk, ContentGuru, or similar.
• Practical experience with CRM platforms including Salesforce, Microsoft Dynamics 365, HubSpot, Zendesk, or Odoo.
• Understanding of AI, Generative AI, LLMs, Conversational AI, Speech Analytics, chatbots, voicebots, and business process automation.
• Excellent leadership, stakeholder management, budgeting, and communication skills.
• Higher education in Computer Science, Telecommunications, Engineering, or a related field.
• MBA or industry certifications (TOGAF, ITIL, PMP/Prince2, Azure Architect, Salesforce Architect, ISO 27001) will be considered an advantage.

Dlaczego uważamy się za nieszablonową agencję? Oto kilka powodów:

• dotLinkers jest odzwierciedleniem naszego podejścia do rekrutacji oraz miejscem, gdzie swobodnie możemy wdrażać nasze, w przyszłości także Twoje (czasem szalone) pomysły.
• Pracujemy głównie ze start-upami i firmami produktowymi, które piszą w oparciu o najnowszy stack technologiczny. Dzięki temu, nasze oferty przyciągają spore zainteresowanie programistów, którzy chętnie z nami współpracują. Dla osób celujących w jedne z największych firm, również coś u nas znajdą 😉 Cechuje nas też bardzo indywidualne podejście do Kandydatów.
• Przy rozmowie z Kandydatami przekazujemy im bardzo rzetelne i pełne informacje o stanowiskach, które proponujemy. Gdy omawiamy te stanowiska z Hiring Managerami, zadajemy im średnio 70 pytań technicznych!

What we offer

• Employment based on an employment contract or B2B agreement.
• Competitive salary of up to 30,000 PLN (depending on experience and employment type).
• Training budget supporting continuous professional development.
• Private healthcare (Medicover) or Multisport card.
• Opportunity to shape the technology strategy of a growing organization and work with modern cloud, AI, and Customer Experience solutions.

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• sharing the costs of tourist services

dotLinkers Sp. z o.o.