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Offer summary
(Summary generated by AI based on the full job description)
The project focuses on technology strategy in Contact Center and CRM using cloud platforms (AWS, Azure, Google Cloud), Docker, Kubernetes, CI/CD, and modern integrations (REST, SOAP, GraphQL). Responsibilities include leading engineering teams, overseeing Contact Center and CRM implementations, designing scalable omnichannel architecture, and managing budget and compliance with security policies. The salary is up to 30,000 PLN.
from: 9 July 2026
to: 23 August 2026
30 000 - 30 000 złnet (+ VAT)/ mth.B2B contract (full-time)
30 000 - 30 000 złgross/ mth.contract of employment
Offer parameters
level:head
working mode:hybrid
location:Warszawa, Masovian
Warszawa, Masovian
Requirements
Expected technologies
AWS
Azure
or Google Cloud)
containerization (Docker
Kubernetes)
CI/CD
REST
SOAP
GraphQL
Middleware
ESB
Operating system
Windows
macOS
Linux
Employer requirements
- 8+ years of experience in the IT industry, including experience as senior technology leadership role (CTO, Head of Technology, IT Director, Solution Director, or similar).
- Proven experience delivering enterprise Contact Center and CRM solutions.
- Strong background in leading technical teams and managing complex implementation and integration projects.
- Experience with cloud platforms (AWS, Azure, or Google Cloud), containerization (Docker, Kubernetes), CI/CD, Infrastructure as Code, and modern integration technologies (REST, SOAP, GraphQL, Middleware, ESB).
- Knowledge of Contact Center platforms such as Genesys, NICE, Five9, Avaya, Cisco, Talkdesk, ContentGuru, or similar.
- Practical experience with CRM platforms including Salesforce, Microsoft Dynamics 365, HubSpot, Zendesk, or Odoo.
- Understanding of AI, Generative AI, LLMs, Conversational AI, Speech Analytics, chatbots, voicebots, and business process automation.
- Excellent leadership, stakeholder management, budgeting, and communication skills.
- Higher education in Computer Science, Telecommunications, Engineering, or a related field.
- MBA or industry certifications (TOGAF, ITIL, PMP/Prince2, Azure Architect, Salesforce Architect, ISO 27001) will be considered an advantage.
Your responsibilities
- Define and execute the company’s technology strategy aligned with business objectives.
- Lead and develop engineering, implementation, integration, DevOps, and technical support teams.
- Oversee the delivery of complex Contact Center and CRM implementation projects for enterprise clients.
- Design scalable, secure omnichannel solution architectures and supervise integrations with CRM, ERP, AI, telecommunication, and BI platforms.
- Establish technology standards, governance, security policies, and quality assurance processes.
- Support business development activities by participating in technical workshops and pre-sales engagements.
- Manage technology budgets, vendor relationships, project risks, and organizational change initiatives.
- Ensure compliance with security standards, GDPR requirements, and business continuity processes.
About the project
We are looking for an experienced Chief Technology Officer who will shape and execute the company’s technology strategy while leading the growth of engineering and delivery teams. The role combines strategic leadership with hands-on oversight of complex technology projects, solution architecture, and organizational development. The successful candidate will work closely with executive leadership to drive innovation, expand the technology portfolio, and ensure high-quality project delivery for enterprise customers. This position requires extensive experience in Contact Center, CRM, cloud technologies, AI, and systems integration.
Dlaczego uważamy się za nieszablonową agencję? Oto kilka powodów:
- dotLinkers jest odzwierciedleniem naszego podejścia do rekrutacji oraz miejscem, gdzie swobodnie możemy wdrażać nasze, w przyszłości także Twoje (czasem szalone) pomysły.
- Pracujemy głównie ze start-upami i firmami produktowymi, które piszą w oparciu o najnowszy stack technologiczny. Dzięki temu, nasze oferty przyciągają spore zainteresowanie programistów, którzy chętnie z nami współpracują. Dla osób celujących w jedne z największych firm, również coś u nas znajdą 😉 Cechuje nas też bardzo indywidualne podejście do Kandydatów.
- Przy rozmowie z Kandydatami przekazujemy im bardzo rzetelne i pełne informacje o stanowiskach, które proponujemy. Gdy omawiamy te stanowiska z Hiring Managerami, zadajemy im średnio 70 pytań technicznych!
What employer offers
- Employment based on an employment contract or B2B agreement.
- Competitive salary of up to 30,000 PLN (depending on experience and employment type).
- Training budget supporting continuous professional development.
- Private healthcare (Medicover) or Multisport card.
- Opportunity to shape the technology strategy of a growing organization and work with modern cloud, AI, and Customer Experience solutions.
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- sharing the costs of tourist services
Recruitment for
Our client specializes in delivering and developing advanced Contact Center solutions for large organizations. They support businesses in optimizing customer service processes through modern, multi-channel communication systems. The company integrates technologies such as voice, chat, email, and social media into unified platforms. They also focus on continuous improvement of implemented solutions, leveraging data analysis and emerging technologies like AI. Their approach combines consulting, implementation, and long-term client partnership.
About our client
Our client is a technology company specializing in delivering modern Customer Experience, Contact Center, and CRM solutions for medium-sized and enterprise organizations. The company supports clients in digital transformation by designing and implementing omnichannel communication platforms, AI-powered automation, and advanced system integrations. Its portfolio includes projects built on leading cloud and customer engagement technologies, helping businesses optimize customer service processes and improve operational efficiency. The organization combines deep technical expertise with a strong business focus, delivering scalable and secure solutions tailored to clients’ needs.
dotLinkers Sp. z o.o.
Jesteśmy dotLinkers, pierwszą agencją rekrutacyjną IT dedykowaną start-upom oraz firmom produktowym. Aby być elastycznym, w naszym portfolio znajdzie się również kilka propozycji do jednych z największych graczy na rynku. À propos graczy, śmiało możemy się takowymi nazywać. Lubimy grać i współzawodniczyć tak na boisku jak i na rynku rekrutacyjnym. Po pracy chillujemy grając w petanque, piłakrzyki, siatkówkę, kosza i bilboquet. Dzięki najlepszemu zespołowi z roku na rok osiągamy niesamowite wyniki, co jest najlepszym wskaźnikiem zadowolenia naszych klientów.
Gallery
Chief Technology Officer
30k–30k zł / mth. (CoE), 30k–30k zł / mth. (B2B)
I apply to:
dotLinkers Sp. z o.o.
Warszawa, Masovian
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