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Offer summary
(Summary generated by AI based on the full job description)
The role focuses on claims management within insurance, emphasizing case handling and stakeholder communication. Required knowledge of claims processes, insurance market, legal/regulatory environment, and proficiency in MS Office with data analysis and accuracy checks. Responsibilities include: contact with insureds and insurers, risk assessment and claims analysis, handling recoveries and payments, reporting and escalation, and driving process improvements. Language requirements: German C1 and English B2+. Benefits include private medical care, remote work, dental care, integration events, extra social benefits and more.
from: 25 September 2026
to: 25 October 2026
salary not specifiedcontract of employment (full-time)
Salary details
basic salary
fixed bonus (e.g., quarterly, annual)
Offer parameters
level:mid • senior
working mode:remote • hybrid
Kraków, Podgórze
Requirements
Expected technologies
SAP
Our requirements
- Functional knowledge and understanding; claims management process, market knowledge, legal and regulatory environment
- Proficiency in MS Office
- Ability to measure, review and improve claims team performance
- Very high attention to details
- Ability to analyze data and check its accuracy
- Good numerical skills
- Ability to identify and respond to risks
- Strong ability to think creatively
- Excellent communication skills with client focus; understanding and applying appropriate communication style
- German level- at least C1
- English level – at least B2+
Your responsibilities
- Promptly reviews and acts with urgency in establishing initial and subsequent contact with all parties and key stakeholders.
- Providing quality customer service and ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
- Effective and timely communication with insureds, insured general counsel, and making exceptional customer service a top priority.
- Providing support in resolving insurance-related issues, contacting with insurers and clients to ensure proper information
- Support in accounting for recoveries related to complex claims, handling recovery claims and initializing payment of compensation for complex claims
- Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options
- Identifying areas of the risk in daily operations and assessing their risk impact. Escalating any issues appropriately to the team manager and/or business leader
- Taking ownership and performing your responsibilities independently and on time
- Actively seeking process gaps and/or improvement opportunities and focusing on resolutions
Benefits
- private medical care
- remote work opportunities
- integration events
- dental care
- corporate sports team
- corporate library
- no dress code
- extra social benefits
- employee referral program
- extra leave
Aon Sp. z o.o.
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.
This is how we work
Claims Service Process Analyst with German
I apply to:
Aon Sp. z o.o.
Kraków, Podgórze
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