Cluster Manager in Global IT Workplace Technology Services

Our requirements

• Have at least 5 years of experience working with and managing IT Infrastructure setups and IT Service Management / Service Desk operations
• Have experience in a leadership role managing IT infrastructure professionals including Service Desk teams (10+ people)
• Come with a background from being an IT Infrastructure specialist with hands on experience
• Have strong stakeholder management and communication skills
• Are familiar with ITIL-based service management practices
• Still get motivated by working with the technical aspects of IT Infrastructure technology and IT specialist
• Are comfortable working in an international, multicultural environment
• Speak English fluently (min.C1)
• Are willing to travel within the assigned region and to other locations within EMEA for collaboration with other Cluster Managers and IT teams in EMEA

Optional

• Have experience managing budgets across multiple teams or locations
• Have professional certifications (e.g., ITIL, Microsoft, Cisco)
• Have a solid technical understanding across IT infrastructure domains
• Have experience working with ITSM tools (e.g., ServiceNow) is a plus

Your responsibilities

• Ensure stable and consistent IT infrastructure operations across the assigned region
• Lead and develop the IT professionals working in the region including the Service Desk teams, Team coordinators and Leads in the different countries of the region
• Monitor performance (KPIs, SLAs), manage escalations, and drive operational improvements
• Execute Demant Global IT standards, templates, processes, and tools at a regional level
• Support onboarding, IT rollouts, integrations, and transitions (including mergers & acquisitions)
• Manage regional IT budgets and ensure cost control and resource planning
• Collaborate closely with global and regional stakeholders to align expectations and improve service quality
• Contribute to continuous improvement of the Global Service Desk model

About the project

This is how we organize our work

What we offer

• Full-time work agreement, with a permanent contract after 3 months
• a meaningful role where your work shapes solutions used by the rest of the company and built upon
• a hybrid work model combining remote work (up to 3 days/week)
• an option to participate in trainings and conferences
• a generous benefits package (private medical care, sports card, and more)
• a Scandinavian-style work culture that values equality, autonomy, and work-life balance

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• life insurance
• remote work opportunities
• flexible working time
• fruits
• integration events
• corporate gym
• corporate sports team
• mobile phone available for private use
• computer available for private use
• no dress code
• coffee / tea
• employee referral program
• charity initiatives