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Offer summary
(Summary generated by AI based on the full job description)
The project involves analysis and implementation of changes in the regulated financial sector focused on improving customer experiences. Key requirements include customer journey mapping, working with data and automation, and supporting processes from analysis through implementation to outcome evaluation. Responsibilities cover gathering requirements, producing documentation, collaborating with Operations, Technology and Compliance teams, and tracking results. Compensation includes fixed bonuses.
from: 29 June 2026
to: 29 July 2026
salary not specifiedcontract of employment (full-time)
Salary details
basic salary
fixed bonus (e.g., quarterly, annual)
Offer parameters
level:mid • senior
working mode:hybrid
location:Warszawa, Masovian
Warszawa, Masovian
Requirements
Operating system
Windows
Our requirements
- Experience in a Business Analyst or Change Analyst role
- Strong analytical and problem-solving skills
- Experience mapping customer journeys and processes
- Comfortable working with data and insight
- Experience embedding automation into journeys
- Experience within regulated financial services desirable
- Clear and structured communicator
Your responsibilities
- Analyse customer journeys to identify issues, risks and improvement opportunities
- Gather and document business and customer requirements, ensuring clarity of scope and outcomes
- Produce structured analysis artefacts including process maps, impact assessments and requirements documentation
- Support end-to-end delivery of customer change initiatives, from design through to implementation
- Work closely with Operations, Technology and Compliance partners to enable effective delivery
- Support Consumer Duty assessments linked to change activity
- Track outcomes and benefits post-implementation, ensuring changes deliver intended results
- Contribute to consistent use of CoE frameworks, standards and tools across initiatives
- Support identification of dependencies, risks and process gaps within change activity
Position summary
Supports the analysis and delivery of customer change initiatives across PRA, working within the CoE framework to turn customer insight and business priorities into well-defined, deliverable change. The role focuses on understanding customer journeys, analysing data and processes, and supporting the design, implementation and tracking of changes that improve customer outcomes while meeting regulatory expectations.
This is how we work
Customer Change Analyst - Europe
I apply to:
PRA Group Polska Holding Sp. z o. o.
Warszawa, Masovian
Need more information?
- Make sure the body of the offer doesn’t already include what you’re looking for.
- Ask a question if you need more information you’re interested in.
- We’ll forward your question to the employer and aim to provide a response within 3 business days.