Customer Service Representative with German

Our requirements

• University degree (Bachelor level) – preferable
• Experience in customer service
• Good IT skills MS Office, SAP etc.
• Very good German language skills

Your responsibilities

• Main Duties:
• Handle inbound and outbound customer requests via phone, e-mail and by post. Manage customer operational issues and problems situations
• Customer service (B2B customer agreements, coordinating of Wholesales process, B2C Extra loyalty customer program, pricing/discounts, customer complaints, working with payments orders, credit limits, cards, invoices, reports and other technical inquiries)
• Work with databases and IT-systems (JDE, JDE CRM, MS Excel and others). Information data input and maintenance. Registration of contact information, complaints, problem situations etc. in JDE CRM and other databases if required
• Be responsible for customer complaints and issues solving process. Involve all responsible parties if necessary. Provide solutions and ensure effective communication.
• Assist to cooperate with partners and attend at quality controlling and measuring activities, call calibration.
• Participate in different client service projects according to current priorities of unit
• Maintenance of Customer Service everyday activities documentation/procedures, as well as letters of replies to customer complaints,
• Be a substitute for unit colleagues during vacations or in other situations of absence
• If required perform tasks mentioned above working in shifts (morning shift or evening shift)
• Ensure continuity of client service work by working additional hours outside normal working hours (with an additional compensation) in accordance to pre-agreed on duty schedule.
• Responsibilites for:
• Qualitative performance of the duties determined in the post description;
• Legitimate utilization of powers and rights of the post;
• Observing the confidentiality of the obtained information;
• Performance of all tasks in accordance to laws and regulations, Employment Contract and the company’s organizational documentation;
• Observance of the work order regulations of the company;
• Observance of the requirements of the labor protection, safety technique and work hygiene;
• Cooperation with Other Structural Units and/or Cooperation Partners:
• Customer Service and Sales units
• Finances and Control department
• Retail Sales Operations
• External cooperation partners

What we offer

• Contract of employment
• Annual bonus
• Private medical care
• Cafeteria Platform/Multisport
• Language lessons subsidized by the company
• Group insurance
• Attractive discounts for products and services at our stations
• Employee stock purchase plan
• Employee Assistance Program (Lyra)
• Two additional days off (Good Friday, Friday after Corpus Christi) – with the possibility of exchanging for other holidays
• Employee Referral Bonus Program
• Modern and convenient office that you can virtually visit here - https://goo.gl/maps/CLteHfYcdYMbdESq6
• Trainings & possibility to develop skills in a wide international environment

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• remote work opportunities
• fruits
• corporate products and services at discounted prices
• video games at work
• coffee / tea
• drinks
• leisure zone
• employee referral program
• charity initiatives
• extra leave

Circle K Business Centre Poland Sp. z o.o.