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Offer summary
(Summary generated by AI based on the full job description)
The role focuses on customer support for international clients. Fluent German and English and prior customer service experience are required. Core tool is MS Excel. Main responsibilities include front-line support via phone, email, chat and social media, resolving queries and disputes, and providing technical support. Offered benefits include periodic bonuses, private medical cover and perks such as workation and flexible working hours.
from: 30 September 2026
to: 30 October 2026
salary not specifiedcontract of employment (full-time)
Salary details
basic salary
fixed bonus (e.g., quarterly, annual)
Offer parameters
level:junior • mid
working mode:hybrid
Kraków, Lesser Poland
Kraków, Lesser Poland
Requirements
Our requirements
- Experience in customer service or support for German-speaking clients
- Fluency in English and German (written and spoken)
- Advanced knowledge of MS Excel
- Strong analytical skills with high attention to detail
- Proactive, solution-oriented approach to problem-solving
Your responsibilities
- Help deliver world-class and industry-leading support to global clients;
- Providing front-line support to our clients across phone, email, chat, and social media;
- Providing excellent client service;
- Answering queries from our clients on all of products and platforms;
- Resolving queries and disputes;
- Providing clients with technical support.
What we offer
- Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas;
- Great atmosphere and comfortable working conditions;
- Stable job and cooperation with friendly and high qualified team;
- Hybrid model of work, flexible working hours;
- Workation - for 20 days, you can work from anywhere in the world;
- 3 additional days off for celebrate your birthday and voluntary work;
- Office located near city centre;
- Modern working environment (agile spaces, private quiet rooms and breakout areas);
- Competitive salary;
- Annual and performance-related bonuses;
- Private medical cover for you and your family;
- Multikafeteria system;
- Life insurance;
- Unlimited access to learning platform;
- High-standard IT equipment;
- Free parking;
- Annual parties and other social events.
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- flexible working time
- fruits
- integration events
- corporate library
- no dress code
- video games at work
- coffee / tea
- drinks
- parking space for employees
- leisure zone
- birthday celebration
- charity initiatives
- extra leave
- Workation
Recruitment for
Our client is a global corporation that takes customer service to a higher level and enhances the customer service experience.
Customer Service Support with German
I apply to:
Antal SSC/BPO
Kraków, Lesser Poland
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