Customer Success Manager

Technologies we use

About the project

Your responsibilities

• Maintaining good relationships and direct contact with enterprise customers and partners
• Supporting a customer in contacts with 3rd party Information Technology vendors
• Identifying potential gaps and expansion opportunities (conducting mobility assessments, reviewing mobility strategy, maintenance reviews, etc.)
• Educating customers on how existing products and new solutions work, and how it can contribute to their business growth
• Keeping customer informed about upcoming updates/changes within Samsung Android and Knox platform
• Conducting product trainings for customer and partner representatives, sharing business, technical, and product knowledge
• Managing all the aspects of the service account related to Post-Sales/maintenance (technical and non-technical)
• Acting as a customer advocate to ensure customer’s escalations are resolved in due time, collecting VOC and building internal knowledge base
• Visiting customer’s onsite to perform quarterly business and tactical operational technical reviews
• Close cooperation with Sales Department teams to build relationship with decision makers (C-level, directors, senior managers), business contacts, and other influencers
• Close cooperation with Pre-Sales to ensure smooth transition and continuous customer support
• Abroad traveling up to 3% of time.

Our requirements

• Fluency in English including business and technical is obligatory
• Fluency in French
• Experience in a Service/Support/Technical Account Manager role in IT/Telco/Mobile Industry is a must
• Experience with mobile operating systems (Android, iOS, Tizen)
• Professional experience with Mobile Device Management (MDM) Solutions (Vmware, MobileIron, Blackberry, MaaS360, FAMOC, Intune etc.)
• Excellent interpersonal skills, positive attitude
• Professional experience with traditional IT systems and solutions like email systems, workgroups solutions, communication networks, security solutions and SW/HW operating infrastructure
• Degree in Computer Science, Engineering, Information Technology or related field
• Proficiency in MS Office
• Fundamental literacy in data analysis and reporting
• Good understanding of IT processes, services and technical project management
• Dynamic and open-minded person, not afraid of challenges, flexible and open to changes.
• Strong ability to organize work schedule to ensure deadlines are always met.
• Experienced in leading business meetings on C/Director-level.
• High competency level in delivering presentations

What we offer

• Friendly working atmosphere
• Opportunity to work in multiple projects
• Working with the latest technologies on the market
• Flexible working hours
• Wide range of trainings and a huge support in developing algorithmic skills
• PC workstation/Laptop + 2 external monitors
• Office in Warsaw Spire near metro station
• Attractive relocation package
• Hybrid model

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• life insurance
• corporate products and services at discounted prices
• integration events
• dental care
• no dress code
• leisure zone
• pre-paid cards
• redeployment package
• baby layette
• employee referral program
• charity initiatives
• unlimited free access to Copernicus Science Center
• mentoring program
• psychological support
• possibility to test new Samsung products
• work in Korea as a part of our Mobility Program

Samsung R&D Institute Poland