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Offer summary
(Summary generated by AI based on the full job description)
The project involves Cloud ACS implementation and support within device management. Required knowledge includes basic networking (IP, DNS, HTTP/HTTPS) and technical client support. Key responsibilities are customer onboarding, daily support, training, and collecting product feedback. Supporting presales in PoC coordination is also required. The offer includes hybrid work and benefits such as medical care and Multisport card.
from: 25 June 2026
to: 25 July 2026
8000 - 11 000 złnet (+ VAT)/ mth.B2B contract (full-time)
6700 - 9200 złgross/ mth.contract of employment
Offer parameters
level:mid
working mode:hybrid
Kraków, Prądnik Biały
Requirements
Optional technologies
XML
Operating system
Linux
Our requirements
- Proactive, customer oriented professional with experience in support of technical clients
- Keen eye for process optimization
- Ability to translate client feedback into actionable insights for our Product Team
- Strong communication and presentation skills
- Ability to explain technical topics clearly and in a structured way
- Details oriented and analytical mind
- Basic understanding of networking concepts (IP addressing, DNS, HTTP/HTTPS) and willingness to expand technical knowledge
- Fluency in English
Optional
- Basic scripting or automation experience (e.g. XML, scripting languages, or Java-like languages) to create simple workflow automations tailored to customer business processes
- Second language - Spanish, French, or Italian is a nice bonus
Your responsibilities
- Facilitate client onboarding and custom process implementation
- Provide daily support through email, phone, and online meetings
- Conduct training and empower clients to maximize the value of Cloud ACS
- Drive product innovation by gathering customer feedback
- Support the Presales team in PoCs coordination
About the project
Join our Customer Success team to drive client satisfaction and successful Cloud ACS implementations! Help clients fully leverage our cutting-edge solutions, ensuring they maximize their return on investment.
Hybrid work model- at least 3 days per week in the office
This is how we organize our work
This is how we work
in house
1. Think you might align well with AVSystem? Feel free to share your CV with us. We understand that this initial step may come across as somewhat impersonal, but we promise - every CV is unique and important for us, no AI bots included in the process. Share details about yourself, what makes you unique, and why you believe you'd be a valuable addition to our team.
2. Meet with a member of our People Team during an online meeting. In this step, you can share what motivates you to work and learn, discuss your previous achievements and work experiences. Most importantly, we want to ensure you're a great fit for our team.
Following this, we’ll provide feedback and, hopefully, invite you to the next stage.
3. The main course - technical stage! You'll be invited for a discussion, either online or onsite, lasting about 2h. Be prepared for some theoretical questions, and if you're a software engineer, there might be some live coding involved. Even if we determine that now isn't the ideal time for you to join us, we'll always provide feedback and welcome the possibility of reapplication in the future.
4. Almost there! Now, we'd like you to meet your future team leader and/or manager – they will discuss your career goals and work approach.If everything goes well and everyone is on board, we'll contact you very soon with a job offer!
As the Support Manager for AVSystem products, including our flagship Unified Management Platform (UMP), you will bridge the gap between technical excellence and client success. You will lead a dedicated support team ensuring that our Tier-1 and Tier-2 Telco and ISP clients receive world-class assistance. This is a high-impact role where you will not only manage people but also take ownership of the health and longevity of our support contracts through strategic communication and deep technical understanding of network device management.
Development opportunities we offer
- development budget
- intracompany training
- mentoring
- soft skills training
- space for experimenting
- substantive support from technological leaders
- technical knowledge exchange within the company
- time for development of your ideas
What we offer
- Collaborative work environment with support from a talented team
- Opportunity to work with a leading device management platform (Cloud ACS)
- Real exposure to global customers, including participation in international conferences and industry events
- Flexible working hours and a relaxed work atmosphere (no dress code, no open space)
- Professional development through training, conferences and knowledge sharing
- Comprehensive benefits package, including medical care, Multisport card, onsite gym, and chillout space
- Comfortable office amenities: well-stocked kitchen (including Good Lood ice cream), parking area, and bike room
Benefits
- sharing the costs of sports activities
- private medical care
- fruits
- corporate gym
- corporate library
- no dress code
- coffee / tea
- parking space for employees
Recruitment stages
- 1.Send us your CV
- 2.HR screening
- 3.Technical interview
- 4.Managers interview
AVSystem
Welcome to AVSystem, where "Work with the best" is more than a motto, it's our way of life.
Rooted in Poland with a global reach, we are a dynamic, mid-sized product company built on trust, respect, and innovation. Our team, a diverse group of talented professionals, is our greatest asset. Joining us means becoming part of a community that values expertise, creativity, and a passion for technology. Here, professionalism and high quality are not just goals but our everyday reality. Embark on a journey with AVSystem where opportunities are boundless, growth is driven by passion, and every success is a shared celebration. Work with the best – work with AVSystem! 🚀✨
This is how we work
Customer Success Specialist (Cloud ACS)
6.7k–9.2k zł / mth. (CoE), 8k–11k zł / mth. (B2B)
I apply to:
AVSystem
Kraków, Prądnik Biały
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