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Offer summary
(Summary generated by AI based on the full job description)
The offer concerns customer support in an international organization. The key requirement is fluency in German or French (C1) with good English and Polish skills. Responsibilities include communicating with customers via phone, email, and online channels, solving issues, and cooperating with internal and external teams. Support involves case management and ensuring service quality. The package includes bonuses, private medical care, and sports activity subsidies.
Customer Support Specialist with German or French
Company: Antal SSC/BPO
from: 27 August 2026
to: 26 September 2026
salary not specifiedcontract of employment (full-time)
Salary details
basic salary
fixed bonus (e.g., quarterly, annual)
Offer parameters
level:junior
working mode:hybrid
location:Wrocław, Lower Silesia
Wrocław, Lower Silesia
Requirements
Our requirements
- Fluency in German or French (C1 level or higher).
- Good command of English and Polish for communication within the international team.
- Strong communication and interpersonal skills.
- Customer-oriented mindset with a proactive approach to problem-solving.
- Ability to prioritize tasks and manage multiple cases effectively.
Optional
- Familiarity with MS Office and CRM systems is an advantage.
Your responsibilities
- Deliver professional support to customers via phone, email, and online channels.
- Assist users with product-related questions and provide guidance on product usage.
- Investigate customer issues and coordinate appropriate solutions.
- Manage and monitor customer cases to ensure timely and effective resolution.
- Cooperate with internal stakeholders and external service providers when required.
- Maintain accurate information in internal systems and databases.
- Contribute to continuous improvement of customer service processes and customer satisfaction.
- Build expertise in products, services, and customer support procedures.
What do you gain by applying to Antal job offers?
If your application catches the interest of an Antal consultant, you'll receive support at every stage of the recruitment process. A consultant who knows your industry will stay in regular contact with you, help you prepare for interviews, and ensure the quality of the entire process you take part in.
What we offer
- Stable employment within an international and growing organization.
- Comprehensive onboarding.
- Friendly and multicultural work environment.
Benefits
- sharing the costs of sports activities
- private medical care
Recruitment for
For our international client, a well-established technology company, we are looking for a Customer Support Specialist with German or French to join a growing customer experience team.
In this position, you will play a key role in supporting German or French-speaking customers, helping them resolve product-related inquiries and ensuring an excellent customer journey from initial contact through final resolution.
This is a great opportunity for professionals who enjoy customer interaction, problem-solving, and working in a dynamic international environment.
Antal SSC/BPO
Antal SSC & BPO is a division specialized in recruitment for shared service centers and outsourcing, covering both existing structures and newly established greenfield centers. The team provides clients with market knowledge and support in building organizational structures. Many consultants have hands-on operational experience gained directly within SSC or BPO, giving them deeper insight into the intricacies of the sector.
Customer Support Specialist with German or French
I apply to:
Antal SSC/BPO
Wrocław, Lower Silesia
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Informujemy, że administratorem danych jest Antal Sp. z o.o. z siedzibą w Warszawie, ul. Puławska 2, (dalej jako "administrator"). Masz prawo do żądania dostępu do swoich danych osobowych, ich sprostowania, usunięcia lub ograniczenia przetwarzania, prawo do wniesienia sprzeciwu wobec przetwarzania, a także prawo do przenoszenia danych oraz wniesienia skargi do organu nadzorczego. Dane osobowe przetwarzane będą w celu realizacji procesu rekrutacji. Podanie danych w zakresie wynikającym z ustawy z dnia 26 czerwca 1974 r. Kodeks pracy jest obowiązkowe. W pozostałym zakresie podanie danych jest dobrowolne. Odmowa podania danych obowiązkowych może skutkować brakiem możliwości przeprowadzenia procesu rekrutacji. Administrator przetwarza dane obowiązkowe na podstawie ciążącego na nim obowiązku prawnego, zaś w zakresie danych dodatkowych podstawą przetwarzania jest zgoda. Dane osobowe będą przetwarzane do czasu zakończenia postępowania rekrutacyjnego i przez okres możliwości dochodzenia ewentualnych roszczeń, a w przypadku wyrażenia zgody na udział w przyszłych postępowaniach rekrutacyjnych - do czasu wycofania tej zgody. Zgoda na przetwarzanie danych osobowych może zostać wycofana w dowolnym momencie. Odbiorcą danych jest serwis pracuj.pl oraz inne podmioty, którym powierzyliśmy przetwarzanie danych w związku z rekrutacją.
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