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Offer summary
(Summary generated by AI based on the full job description)
The project involves key account management focused on Contact Center, Customer Experience, and AI. Key technical requirements include experience in client relationship management and knowledge of Contact Center environments and Customer Experience principles. Responsibilities cover building client relationships, recommending AI and Contact Center solutions, coordinating with technical teams, monitoring customer satisfaction, and developing sales growth strategies. The offered salary is up to 12,000 PLN with benefits such as private healthcare, training budget, and Multisport.
from: 9 July 2026
to: 23 August 2026
12 000 - 12 000 złnet (+ VAT)/ mth.B2B contract (full-time)
12 000 - 12 000 złgross/ mth.contract of employment
Offer parameters
level:senior
working mode:hybrid
location:Warszawa, Masovian
Warszawa, Masovian
Requirements
Operating system
Windows
Employer requirements
- Proven experience in Key Account Management, Customer Success, or strategic client relationship management.
- Experience working with Contact Center environments, either from the vendor or customer side (e.g. Team Leader, Supervisor, Contact Center Manager, Project Manager, Consultant, Business Analyst, or similar).
- Strong communication, presentation, and negotiation skills.
- Understanding of Customer Experience principles and Contact Center performance metrics.
- Ability to analyze customer needs and develop long-term account strategies.
- Experience collaborating with cross-functional teams in a technology-driven environment.
- Commercial mindset with the ability to identify business development opportunities.
- Fluency in Polish and professional communication skills in English.
Your responsibilities
- Build and maintain long-term relationships with key enterprise clients.
- Understand customer business needs and recommend AI, Contact Center, and Customer Experience solutions.
- Coordinate cooperation between clients and internal technical, implementation, and delivery teams.
- Monitor customer satisfaction, identify improvement opportunities, and implement initiatives that increase customer loyalty.
- Develop account growth strategies and identify upselling and cross-selling opportunities.
- Prepare business reports, presentations, and recommendations for both clients and internal stakeholders.
- Act as a trusted advisor throughout the customer lifecycle, ensuring successful adoption of delivered solutions.
About the project
We are looking for a CX Key Account Manager who will be responsible for developing long-term relationships with strategic clients while helping them maximize the value of Customer Experience, Contact Center, and AI solutions. In this role, you will work closely with internal technical and delivery teams to provide tailored recommendations and ensure high levels of customer satisfaction. You will identify new business opportunities, support account growth, and contribute to the development of customer success strategies. This position is ideal for someone who combines strong commercial skills with an understanding of Contact Center technologies and customer experience management.
Dlaczego uważamy się za nieszablonową agencję? Oto kilka powodów:
- dotLinkers jest odzwierciedleniem naszego podejścia do rekrutacji oraz miejscem, gdzie swobodnie możemy wdrażać nasze, w przyszłości także Twoje (czasem szalone) pomysły.
- Pracujemy głównie ze start-upami i firmami produktowymi, które piszą w oparciu o najnowszy stack technologiczny. Dzięki temu, nasze oferty przyciągają spore zainteresowanie programistów, którzy chętnie z nami współpracują. Dla osób celujących w jedne z największych firm, również coś u nas znajdą 😉 Cechuje nas też bardzo indywidualne podejście do Kandydatów.
- Przy rozmowie z Kandydatami przekazujemy im bardzo rzetelne i pełne informacje o stanowiskach, które proponujemy. Gdy omawiamy te stanowiska z Hiring Managerami, zadajemy im średnio 70 pytań technicznych!
What employer offers
- Employment based on an employment contract or B2B agreement.
- Competitive salary of up to 12,000 PLN (depending on experience and employment type).
- Hybrid working model with flexibility after onboarding.
- Private healthcare and Multisport benefit.
- Training budget and opportunities for continuous professional development.
- Clear internal career paths within sales, pre-sales, implementation, and Customer Experience.
- Modern work environment with access to innovative AI, Contact Center, and CRM technologies.
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- sharing the costs of tourist services
Recruitment for
Our client specializes in delivering and developing advanced Contact Center solutions for large organizations. They support businesses in optimizing customer service processes through modern, multi-channel communication systems. The company integrates technologies such as voice, chat, email, and social media into unified platforms. They also focus on continuous improvement of implemented solutions, leveraging data analysis and emerging technologies like AI. Their approach combines consulting, implementation, and long-term client partnership.
About our client
Our client is a technology company specializing in delivering modern Customer Experience, Contact Center, and CRM solutions for medium-sized and enterprise organizations. The company supports clients in digital transformation by designing and implementing omnichannel communication platforms, AI-powered automation, and advanced system integrations. Its portfolio includes projects built on leading cloud and customer engagement technologies, helping businesses optimize customer service processes and improve operational efficiency. The organization combines deep technical expertise with a strong business focus, delivering scalable and secure solutions tailored to clients’ needs.
dotLinkers Sp. z o.o.
Jesteśmy dotLinkers, pierwszą agencją rekrutacyjną IT dedykowaną start-upom oraz firmom produktowym. Aby być elastycznym, w naszym portfolio znajdzie się również kilka propozycji do jednych z największych graczy na rynku. À propos graczy, śmiało możemy się takowymi nazywać. Lubimy grać i współzawodniczyć tak na boisku jak i na rynku rekrutacyjnym. Po pracy chillujemy grając w petanque, piłakrzyki, siatkówkę, kosza i bilboquet. Dzięki najlepszemu zespołowi z roku na rok osiągamy niesamowite wyniki, co jest najlepszym wskaźnikiem zadowolenia naszych klientów.
Gallery
CX Key Account Manager
12k–12k zł / mth. (CoE), 12k–12k zł / mth. (B2B)
I apply to:
dotLinkers Sp. z o.o.
Warszawa, Masovian
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