Cyber Security Resilience Operations Specialist

Our requirements

• Solid foundational understanding of cyber security concepts, particularly: Vulnerability management, Secure system configuration / CIS Benchmarks, File integrity and change monitoring
• Hands-on experience working with security or infrastructure tooling, ideally in an operational or service-oriented role.
• Familiarity with ticketing systems, SLAs, and operational support models.
• Experience supporting audits, compliance activities, or evidence collection is a strong advantage.
• Structured, detail-oriented, and reliable in execution.
• Comfortable working with operational data, evidence, and repetitive tasks while maintaining quality.
• Able to communicate clearly with both technical and non-technical stakeholders.
• Proactive in identifying inefficiencies or improvement opportunities in operational processes.
• English Fluency
• German advantage

Your responsibilities

• Operational & Service Desk Support
• Act as the primary point of contact for service desk requests and tickets related to: File Integrity Monitoring (FIM), Secure Configuration Baseline (SCB / CIS Benchmarks), Vulnerability Management activities
• Triage, track, and coordinate operational tickets, ensuring timely handling and clear communication with stakeholders.
• Perform initial analysis and validation of findings (e.g. expected vs. unexpected changes, status of vulnerabilities, baseline deviations) before escalation.
• Maintain operational documentation, runbooks, and FAQs related to Cyber Security Resilience services.
• Tool-Based Operational Activities
• Operate and support Cyber Security Resilience tooling on a daily basis, including retrieving data, validating results, and supporting reporting activities.
• Assist in maintaining data quality and consistency across FIM, SCB, and Vulnerability Management tools.
• Support recurring operational tasks such as: Report generation, Status checks, Evidence extraction, Follow-up tracking
• This role is not responsible for tool engineering, rule development, or architecture, but requires a solid understanding of how the tools work and how results should be interpreted.
• Audit & Compliance Support
• Actively support internal and external audit activities (e.g. FINMA, DORA, internal audits) by extracting audit evidence directly from Cyber Security Resilience tools, ensuring evidence is complete, traceable, and aligned with audit requests, supporting responses to audit questions in coordination with senior team members.
• Maintain structured audit evidence repositories and support continuous audit readiness.
• Help standardise and streamline evidence collection processes to reduce broader team workload.
• Coordination & Stakeholder Support
• Liaise with infrastructure, platform, and operations teams on operational clarifications and ticket follow-ups.
• Support the Cyber Security Resilience team by absorbing operational overhead, allowing engineers and specialists to focus on analysis and improvement initiatives.
• Escalate operational risks, recurring issues, or data gaps to senior team members in a structured manner.

About the project

What we offer

• Flexible Work Models - We trust our employees and offer a work environment that is well-balanced, productive and fosters success.
• Personal Development - You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.
• Agile Working Methods - Whether through scrum or design thinking,
• we solve exciting tasks together in teams.

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• integration events
• no dress code
• video games at work
• coffee / tea
• leisure zone
• extra social benefits
• holiday funds
• sharing the commuting costs
• employee referral program
• charity initiatives
• Employee Assistance Program
• Day for U (Day for Medical Checkup)
• My Benefit Cafeteria
• Udemy for Business
• meal allowance
• days for remote work from abroad
• fruits and popcorn in the office
• Christmas gifts

SIX Global Services