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Offer summary
(Summary generated by AI based on the full job description)
Project involves end user deskside support and hardware support. Required experience in End User/Deskside Support and hands-on work with laptops, desktops, printers and peripherals. Key technologies and tools include Windows 10/11, macOS/Linux, Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint, OneDrive), networking basics: TCP/IP, DNS, DHCP, VPN, RDP, and ITSM tools like ServiceNow/Remedy. Responsibilities cover installation, configuration and troubleshooting of hardware and software, conference room A/V support, handling incidents and service requests in ticketing systems, and maintaining Knowledge Base documentation. Offer includes benefits: premium medical services, multisport, life insurance, variable bonuses and relocation assistance.
Desktop Support Engineer
Company: WIPRO IT SERVICES POLAND Sp. z o.o.
from: 13 November 2026
to: 13 December 2026
salary not specifiedcontract of employment (full-time)
Salary details
basic salary
Offer parameters
level:mid
working mode:full office
location:Kutno, Łódź
Kutno, Łódź
Requirements
Operating system
Windows
macOS
Linux
Our requirements
- 3–4 years of experience in End User Support, Deskside Support, or IT Infrastructure Field Support.
- Strong hands-on experience troubleshooting laptops, desktops, printers, peripherals, hardware, and software.
- Good knowledge of Windows 10/11 and basic knowledge of macOS/Linux.
- Experience supporting Microsoft 365 and standard business applications.
- Basic knowledge of networking, VDI, SCCM, MDM, and IT infrastructure.
- Experience with ServiceNow, Remedy, or similar ITSM/ticketing tools.
- Good understanding of Incident Management and Service Request Management processes.
- Strong communication and customer-facing skills.
- Self-driven, hands-on, and able to work independently and meet deadlines
Your responsibilities
- Provide onsite End User / Deskside Support for laptops, desktops, printers, mobile devices, and other IT peripherals.
- Install, configure, and troubleshoot Windows 10/11, macOS, Linux, and standard business applications.
- Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, PowerPoint, and OneDrive.
- Diagnose and resolve hardware, software, operating system, and connectivity issues.
- Provide basic support for LAN/WAN, TCP/IP, DNS, DHCP, VPN, RDP, VoIP, and network devices.
- Support conference room A/V equipment and provide Smart Hands assistance for networking and infrastructure hardware.
- Handle Incidents and Service Requests through ServiceNow, Remedy, or similar ticketing tools.
- Ensure incidents and requests are resolved within agreed SLA timelines.
- Maintain and contribute to Knowledge Base documentation
This is how we organize our work
This is how we work
at the client's site
What we offer
- Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria)
- Premium medical services for employees and family members (Lux med)
- Life & Disability Insurance for employees and family members (Generali)
- Social Fund benefits: holiday bonuses, kindergarten allowances, Christmas bonuses etc
- Variable Pay(part of annual compensation): Quarterly bonus based on company performance.
- Co-financing for glasses
- Access to internal and external learning platforms (i.e. WiLearn, HMM, FutureSkills)
- Employee Referral bonuses
- Relocation assistance: accommodation, travel, and other covered expenses
- Foreign language allowance, On-call allowance, Call-out allowance, morning/evening/night Shift allowance, Overtime work allowance, Business travel allowance (if applicable to the role requirements)
- Integration and cultural events for employees
- Performance based Reward and recognition programs
Benefits
- sharing the costs of sports activities
- private medical care
- life insurance
- fruits
- no dress code
- coffee / tea
- leisure zone
- opportunity to obtain permits and licenses
WIPRO IT SERVICES POLAND Sp. z o.o.
With 900+ employees in Poland supporting over 45 clients, we leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. It is the freedom provided to every individual at Wipro to learn, grow, and create a career path that makes us an organization of opportunities beyond boundaries of region, age, gender, ability, and routine. We invite you to be a part of this experience!
This is how we work
Desktop Support Engineer
I apply to:
WIPRO IT SERVICES POLAND Sp. z o.o.
Kutno, Łódź
Need more information?
- Make sure the body of the offer doesn’t already include what you’re looking for.
- Ask a question if you need more information you’re interested in.
- We’ll forward your question to the employer and aim to provide a response within 3 business days.