Director of IT for Mass Market

Your responsibilities

• Lead the technology strategy and target architecture for the Mass Market (B2C) domain.
• Drive the IT-B2C Transformation programme and modernisation of key business platforms.
• Partner closely with Mass Market business leaders, translating business priorities into technology roadmaps and investment plans.
• Govern technology investments, priorities, and delivery portfolio to maximise business value and strategic alignment.
• Manage significant technology budgets and supplier partnerships while ensuring cost efficiency and business value delivery.
• Own the end-to-end lifecycle of business-critical systems supporting sales, customer care, digital channels, and customer management.
• Ensure high availability, reliability, performance, and continuous improvement of mission-critical services.
• Drive adoption of modern engineering practices, including Agile, DevOps, CI/CD, Site Reliability Engineering, and AI-enabled software development.
• Support standardisation and reuse of enterprise platforms while reducing technology complexity and shadow IT.
• Lead a large, multidisciplinary IT organisation across delivery, architecture, quality, and operations.
• Develop and evolve the Mass Market IT organisation, ensuring strong leadership succession, capability development, talent retention, and employee engagement.
• Foster a high-performing technology culture focused on innovation, accountability, and continuous improvement.

Our requirements

• Extensive experience in senior IT leadership roles such as CIO, IT Director, Head of IT, or equivalent.
• Experience gained within telecommunications, ICT, digital services, or other large-scale customer-facing technology organisations.
• Strong background in leading complex IT environments, digital transformation programmes, and enterprise platforms.
• Experience managing large technology teams, budgets, vendors, and cross-functional stakeholders.
• Strong executive presence and ability to engage effectively with C-level stakeholders on business, financial, and technology topics.
• Ability to influence senior executives and build strong partnerships across business and technology functions.
• Strong commercial acumen and an ability to balance customer needs, technology priorities, and financial performance.
• Deep understanding of B2C business processes, digital channels, customer experience, and commercial operations.
• Knowledge of modern technology and delivery frameworks, including Agile, DevOps, cloud-native approaches, CI/CD, and service management.
• Excellent communication skills and proficiency in English.

About the Role

What we offer

• A chance to drive business-critical transformation programmes using cutting-edge technologies and modern IT solutions.
• Direct impact on the technology and digital platforms supporting Orange Polska's largest customer segment.
• Strategic partnership with executive leadership and direct reporting line to the CIO.
• Opportunity to lead large-scale transformation and modernisation initiatives.
• Responsibility for complex platforms, products, and digital ecosystems used by millions of customers.
• Significant influence on technology strategy, architecture, operating model, and future investments.
• A unique opportunity to shape the future of AI adoption, engineering excellence, and digital innovation within Orange Polska.

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• corporate products and services at discounted prices
• integration events
• mobile phone available for private use
• retirement pension plan
• preferential loans
• no dress code
• parking space for employees
• leisure zone
• extra social benefits
• holiday funds
• sharing the costs of holidays for kids
• employee referral program
• charity initiatives
• family picnics
• extra leave

Orange Polska