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Offer summary
(Summary generated by AI based on the full job description)
The project focuses on IT infrastructure support across European sites with emphasis on infrastructure modernisation and support transfer. Key stack includes Microsoft 365, Intune, Autopilot, Entra ID and networking fundamentals: TCP/IP, Wi‑Fi, VPN. Main responsibilities cover resolving second‑line incidents, device deployment, patching and compliance, coordinating device replacements, managing accounts and licences for joiner/mover/leaver processes, providing LAN/Wi‑Fi/server/printer/telephony support, participating in migrations and decommissions, and maintaining documentation and inventories. Requires Windows knowledge, good documentation skills, willingness to travel and fluency in Polish and English.
from: 12 October 2026
to: 11 November 2026
13 000 - 17 000 złgross/ mth.contract of employment (full-time)
Offer parameters
level:expert
working mode:hybrid
location:Kraków, Lesser Poland
Kraków, Lesser Poland
Requirements
Expected technologies
IntelliJ
Operating system
Windows
Our requirements
- At least 3 years of experience in IT support or end-user services within a multi-site organisation.
- Solid knowledge of Windows, Microsoft 365, Intune and Entra ID.
- Practical understanding of TCP/IP, Wi-Fi and VPN troubleshooting.
- Basic knowledge of Azure, virtualisation and backup solutions.
- A service-oriented approach, structured ticket management and good documentation skills.
- Fluent Polish and English.
- Willingness to travel to European sites.
- Microsoft MD-102, AZ-900 or ITIL Foundation certification would be an advantage.
- Experience in a manufacturing environment would be an additional asset.
Your responsibilities
- Resolve second-line incidents involving devices, Microsoft 365, access, printing, telephony and site networks within agreed SLAs.
- Manage device deployment, configuration, patching and compliance using Intune and Autopilot.
- Coordinate device replacement across European sites.
- Manage accounts, licences, equipment and access throughout the joiner, mover and leaver process.
- Provide remote and on-site support for LAN, Wi-Fi, local servers, printers and telephony.
- Contribute to network upgrades and infrastructure decommissioning at closing sites.
- Maintain hardware and licence inventories, operational documentation and knowledge-base articles.
- Monitor site infrastructure and backups, identifying recurring issues and escalating them where required.
- Apply security standards covering endpoint protection, encryption and MFA, and participate in recovery tests.
- Work with the managed-services partner to transfer site infrastructure support to the internal team.
What we offer
- Hybrid work in Kraków, with 3 days per week in the office.
- Hands-on work with Microsoft workplace and endpoint security technologies.
- Involvement in European infrastructure modernisation and the development of internal IT services.
- Collaboration with international IT teams and users across European sites.
Recruitment for
Our client is an international industrial company strengthening its European IT organisation. As part of an infrastructure modernisation programme, the company is developing its internal support capabilities and improving workplace technology, site connectivity and security.
End User Support Engineer
13k–17k zł / mth. (CoE)
I apply to:
Michael Page
Kraków, Lesser Poland
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