Endpoint & Software Deployment Specialist (W/M)

Your responsibilities

• Provide operational support for internal clients across multiple locations
• Handle and manage support tickets (in ServiceNow), ensuring timely diagnosis, resolution, escalation, and communication with users
• Troubleshoot and resolve issues related to: Microsoft Windows operating systems; software distribution and deployment; operating system installation and deployment; device provisioning and configuration; device drivers and hardware compatibility; Windows Updates and patch management; application installation failures; standard client applications; endpoint management services; support software deployment activities using Microsoft Configuration Manager (MCM/SCCM) and Microsoft Intune
• Support and maintain standard client applications and enterprise software packages.
• Cooperate with application owners, infrastructure teams, and external suppliers to resolve complex technical issues
• Support Virtual Desktop Infrastructure (VDI) operations, including:
• Installation and configuration of virtual clients
• Delivery and handover of environments to end users
• Maintain technical documentation, knowledge articles, and support procedures
• Contribute to automation and process improvement initiatives related to software deployment and endpoint management

Our requirements

• Experience in IT support, preferably in 2nd / 3rd line support, desktop support, or endpoint management roles
• Strong understanding of Windows operating systems
• Experience troubleshooting:
• Operating system issues
• Application installation failures
• Software distribution problems
• Device driver issues
• Windows Update related incidents
• Endpoint management client issues
• Hands-on experience with Microsoft Configuration Manager (MCM/MECM/SCCM)
• Understanding of software deployment technologies and application lifecycle management
• Knowledge of Operating System Deployment (OSD) concepts
• Experience diagnosing software installation failures using deployment logs and troubleshooting tools
• Familiarity with application packaging concepts and silent software installations
• Knowledge of Active Directory and Group Policy fundamentals
• Experience working with ServiceNow or other IT Service Management platforms
• Understanding of software distribution, patch management, and endpoint compliance processes
• At least basic PowerShell scripting skills
• Strong problem-solving and analytical skills
• Excellent communication and stakeholder management abilities.
• Customer-focused mindset with the ability to explain technical issues to non-technical users
• Ability to prioritize and manage multiple incidents and requests simultaneously
• Strong organizational skills and attention to detail.
• Ability to work independently and in an international team environment
• English and Polish proficiency (written and spoken)

Optional

• Experience with software packaging solutions
• Knowledge of PowerShell App Deployment Toolkit (PSADT)
• Experience supporting enterprise-scale endpoint environments

What we offer

• Work in an international environment with access to global expertise and best practices in the aviation industry.
• Annual and long-term bonus schemes.
• An organizational culture based on trust, collaboration, and mutual support.
• Stable employment in a well-established company. The first employment contract is offered for a minimum of 12 months.
• Training from day one and clear opportunities for professional development, including financial support for foreign language courses and further education.
• Access to an e-learning platform with a wide range of training courses.
• Private medical care with the option to extend coverage to family members, as well as access to health programs and psychological support for you and your loved ones.
• Group life and health insurance.
• Safe and comfortable working conditions in line with high occupational health and safety standards.
• Co‑financing of truly useful benefits, including a Medicover sport card, public transport, prescription glasses, and meals in the company cafeteria. Additionally - fresh fruit Wednesdays.
• An attractive calendar of company events - integration, sports, and social activities.
• The possibility to join company - sponsored sports clubs.
• Convenient on - site facilities - a bus stop located next to the company and a dedicated employee parking area.

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• remote work opportunities
• flexible working time
• fruits
• integration events
• doctor’s duty hours in the office
• parking space for employees
• extra social benefits
• sharing the costs of tourist services
• sharing the commuting costs
• employee referral program
• charity initiatives
• family picnics

MTU Aero Engines Polska Sp. z o.o.